Journal of Japan Society of Sports Industry
Online ISSN : 1884-2534
Print ISSN : 1343-0688
ISSN-L : 1343-0688
Original Papers
Sensory Experience and Sport Consumption: The Relationship between Sensory Experience, Team Loyalty, and Revisit Intention
Waku OGISOYasuo YAMAGUCHIYoshiyuki MANO
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2019 Volume 29 Issue 4 Pages 4_239-4_252

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Abstract

  Sensory experience in stadiums and arenas seems to play an important role in sport consumer behavior. However, little attention has been paid to the sensory experience of spectators in sport management. The purpose of this study is to examine the relationships between sensory experience, team loyalty, and revisit intention. Data were collected from 473 spectators at a professional basketball game in Japan. Confirmatory factor analysis was conducted to confirm the construct validity of the scale. The result of structural equation modeling indicated that sensory experience (e.g. sight and sound) has a positive effect on team loyalty. Moreover, significant sequential relationships between sensory experience (e.g. sight and sound), team loyalty, and revisit intention were found. The results indicated the importance of spectators’ sensory experience on sport consumer behavior. Therefore, it is suggested that team and league marketers should develop their strategies to maximize the sensory experience of spectators.

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© 2019 Journal of Japan Society of Sports Industry
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