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2012, vol. 60, br. 3-4, str. 190-198
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Model zrelosti upravljanja poslovnim procesima - nivo zrelosti preduzeća u Srbiji
Business process management maturity model: Serbian enterprises' maturity level
Univerzitet u Nišu, Ekonomski fakultet, Srbija
Sažetak
Model zrelosti upravljanja poslovnim procesima omogućava dijagnostifikovanje trenutnog stanja preduzeća, u smislu zastupljenosti i prihvaćenosti procesnog pristupa. U srcu ovog modela nalazi se pet faktora, kritičnih za uspešnu implementaciju upravljanja poslovnim procesima. To su: strategijski pristup, upravljanje procesima, tehnologija, upravljanje zaposlenima i poslovna kultura. Navedeni faktori utiču na nivo zrelosti preduzeća. Na svakom nivou preduzeće se nalazi u određenom stanju: silosi, taktička integracija, procesna orijentacija, optimizirano preduzeće, inteligentna mreža. Vodeći se faktorima i nivoima zrelosti moguće je formulisati dvodimenzionalni model upravljanja poslovnim procesima. U vidu dvodimenzionalnog modela prikazano je i stanje preduzeća u Srbiji, posmatrano sa aspekta zrelosti upravljanja procesima.
Abstract
Business process management maturity model enables description of 'as-is' enterprise's state, in terms of presence and acceptance of process approach. The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is in a specific state: silo, tactical integration, process orientation, optimized enterprise, and intelligent network. When maturity factors are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. From the perspective of process management maturity, the state of Serbian economy is also shown in the form of two-dimensional model.
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