Perceptions of Tourism Faculty Students on the Use of Service Robots in Accommodation Businesses
Chapter from the book: Bayram, A. T. (ed.) 2023. Research on Social Sciences- IV.

Agil Abdulrazagov
Eskişehir Osmangazi University
Cansev Özdemir
Eskişehir Osmangazi University

Synopsis

Service robots used in the tourism sector are increasing day by day. In this direction, the main purpose of the research is to examine the perception of tourism faculty students, who are future professionals, towards service robots used in tourism enterprises. The population of the research consists of the students of Eskişehir Osmangazi University, Faculty of Tourism, Department of Tourism Management. In the research, a questionnaire was applied as a data collection technique and 253 students were reached. The questionnaires were collected face-to-face and online. Factor analysis, regression analysis and correlation analysis were conducted. The findings of the study show that trust in service robots, performance expectation, and ease of use have a significant positive effect on the intention to use robots, while the perceived risk of robots has a negative effect on the intention to use robots.

How to cite this book

Abdulrazagov, A. & Özdemir, C. (2023). Perceptions of Tourism Faculty Students on the Use of Service Robots in Accommodation Businesses. In: Bayram, A. T. (ed.), Research on Social Sciences- IV. Özgür Publications. DOI: https://doi.org/10.58830/ozgur.pub144.c773

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Published

June 25, 2023

DOI