EMPLOYEES PERCEPTION ON CHANGE MANAGEMENT STRATEGIES ADOPTED BY NATIONAL POLICE SERVICE IN KENYA

Abstract: Organization change is a vital process in the health and effectiveness of an organization. Despite the various studies done on strategic change management in organization, state corporations, health and education sector, there is little focus on security agencies. However, they are also prone to strategic change management adoption challenges. This study sought to investigate employee perception on strategic change management strategies adopted by National police service in Kenya. The study used cross sectional survey design involving a stratified sample of 1200 employees. Main tools for data collection were questionnaires, document analysis, and observation schedule. Statistical Package for Social Sciences version 25.0 was used to analyze quantitative date. The study revealed that change management practices at National police service were necessitated by legislation following changes in new constitution which demanded higher levels of accountability and professionalism. Employees indicated that major change practices adopted were vetting of staff, the development of a service charter and establishment of community policing initiative. However, the study also revealed that employee welfare and customer satisfaction were not taken keenly in the change process. Hence, the study concluded that change process was top-bottom approach and only selected few were actively participating.

Keywords: Employees, Organization, Management, Satisfaction, Performance, Strategy.

Title: EMPLOYEES PERCEPTION ON CHANGE MANAGEMENT STRATEGIES ADOPTED BY NATIONAL POLICE SERVICE IN KENYA

Author: Philip Ochieng Ojuang, Isaiah Ochieng Abillah

International Journal of Management and Commerce Innovations 

ISSN 2348-7585 (Online)

Vol. 10, Issue 2, October 2022 - March 2023

Page No: 182-188

Research Publish Journals

Website: www.researchpublish.com

Published Date: 10-November-2022

DOI: https://doi.org/10.5281/zenodo.7310616

Paper Download Link (Source)

https://www.researchpublish.com/papers/employees-perception-on-change-management-strategies-adopted-by-national-police-service-in-kenya