Araştırma Makalesi
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Turist Rehberlerine Yönelik Turist Nezaketsizliği ve Rehberlerin Nezaketsiz Davranışlara İlişkin Tepkileri

Yıl 2022, Sayı: 49, 100 - 117, 26.12.2022
https://doi.org/10.52642/susbed.1152188

Öz

Bu çalışmada, turistlerin turist rehberlerine yönelik sergiledikleri nezaketsiz davranışların belirlenmesi ve rehberlerin bu davranışlar karşısında nasıl hissettiklerinin ve gösterdikleri tepkilerin neler olduğunun ortaya çıkarılması amaçlanmaktadır. Araştırmanın amacı doğrultusunda verilerin elde edilmesi için nitel araştırma yaklaşımı tercih edilmiştir. Veri toplama aracı olarak yarı yapılandırılmış görüşme formu hazırlanmıştır. Telefon ile görüşmeler yapılarak toplanan veriler, tematik analize tabi tutularak önce kodlanmış, ardından belirli temalar altında kategorize edilmiştir. Araştırma sonucunda, turist rehberlerinin en fazla karşılaştıkları nezaketsiz davranışların “rehberi satın almış gibi davranmak”, “uyarıları dikkate almamak” ve “anlatılanları dinlememek” olduğu ve rehberlerin bu nezaketsiz davranışlar karşısında çoğunlukla “sinir bozukluğu”, “moral bozukluğu”, “öfke” ve “üzüntü” hissettikleri belirlenmiştir. Turist rehberlerinin nezaketsiz davranışlara yönelik turistlere gösterdikleri tepkileri içerisinde en sık tekrarlananların “nazikçe uyarmak”, “sert bir dille uyarmak” ve “umursamamak” olduğu ve bu tepkiler doğrultusunda turistlerde görülen davranış değişikliğinin ise çoğunlukla “aynı davranışa devam etmek”, “kabahatini anlayıp özenli davranmak” ve “hatasının farkına varıp özür dilemek” yönünde olduğu tespit edilmiştir. Ayrıca, turist nezaketsizliğinin grup uyumuna ve tur akışına yönelik etkilerinin çoğunlukla “rehberinin modunun düşmesi”, “grup üyelerinin moralinin bozulması” ve “grup üyelerinin bu kişilere tepki göstermesi” şeklinde olduğu belirlenmiştir.

Kaynakça

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Toplam 56 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Bölgesel Çalışmalar
Bölüm Araştırma Makaleleri
Yazarlar

Nuray Tetik Dinç 0000-0002-1366-3714

Arzu Balıkoğlu 0000-0001-6284-4661

Hasret Ulusoy 0000-0003-1633-6804

Yayımlanma Tarihi 26 Aralık 2022
Gönderilme Tarihi 1 Ağustos 2022
Yayımlandığı Sayı Yıl 2022 Sayı: 49

Kaynak Göster

APA Tetik Dinç, N., Balıkoğlu, A., & Ulusoy, H. (2022). Turist Rehberlerine Yönelik Turist Nezaketsizliği ve Rehberlerin Nezaketsiz Davranışlara İlişkin Tepkileri. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi(49), 100-117. https://doi.org/10.52642/susbed.1152188


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