This study explored the relationship between consumer problems and rapid digital advancements in the early stages of the COVID-19 pandemic. The data comprised the results of a nationwide web-based survey of people aged 20–70 years (n=3,936) conducted by the Consumer Affairs Agency, titled “Research on Changes in Consumer Behavior Due to the COVID-19 Pandemic.” The results of the logistic regression analyses showed that increased consumer troubles were associated with overbuying and the centralized use of digital tools to buy products and collect information. The results also indicated not only the importance of knowing digital transaction risks, but also improving life skills, such as the ability to manage goods and spaces, to prevent disruptions in emergency situations.