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HomeApplied Mechanics and MaterialsApplied Mechanics and Materials Vols. 256-259Using Taguchi Quality Analysis Method to Evaluate...

Using Taguchi Quality Analysis Method to Evaluate the Food and Beverage Service Improvement Trend

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Abstract:

Traditional analysis methods cannot analyze the data of customer satisfaction and dissatisfaction and be applied to decision-making, thus are unable to identify the quality improvement priority sequence. This study treated the food and beverage (F&B) service providers in Taoyuan International Airport as the research subject, and applied the Taguchi quality analysis method to evaluate the F&B service and identify the improvement direction for the F&B service quality.

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Advances in Civil Engineering II

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Periodical:

Applied Mechanics and Materials (Volumes 256-259)

Pages:

3068-3072

DOI:

https://doi.org/10.4028/www.scientific.net/AMM.256-259.3068

Citation:

Cite this paper

Online since:

December 2012

Authors:

Cheng Wen Liao, Tieh Min Yen

Keywords:

Service Quality, Signal-to-Noise Ratio (SNR), Weighted Taguchi’s Quality Analysis

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