3.2. Interviews
The interviews evaluated two main broad dimensions: the domestic rice provisioning process and the perception towards GI concepts and low-GI foods. Six major levels of analysis were identified: (i) acquisition (the rice choice criteria), (ii) cooking (including aspects of preliminary preparation and cooking), (iii) eating, (iv) GI concept, (v) the drivers and barriers of choice for low-GI rice, and (vi) new low-GI rice alternatives. This approach follows the sequence of stages in which the consumer goes through domestic rice provisioning, from the initial rice purchase decision to the eating stage, rather than simply focusing on eating in the narrowest sense of consumption [
65].
3.2.1. Participants’ Characterisation
A total of twenty-four consumers, eight from each of the rice consumption profiles, as previously described, were recruited for the interview task, as shown in
Appendix A (
Table A2). Once relevant information regarding the phenomenon under investigation was obtained, and the data saturation was achieved, the sample size was deemed adequate [
66].
3.2.2. Acquisition
Various factors influenced the choice of raw rice, ranging from practical reasons (price, brand, rice variety) to physical appearance and personal concerns (health, nutrition).
The participants benefit from rice’s dynamic market by comparing products on price, brand preferences, and packaging, and according to the rice varieties. Consumers can only choose foods which are available and that they can afford to pay for. Participants also mentioned that they changed their traditional variety of rice choices by replacing the traditional Carolino with Agulha and other exotic rice, such as Basmati and Jasmine, due to their appealing taste, texture, appearance, and speed of cooking: ‘… much more Agulha rice and Basmati (…) I always choose Agulha or Basmati because I don’t like Carolino very much’, P1; ‘… more recently it is Basmati rice, but before that, it was Agulha rice’, P16. However, those who frequently consumed brown rice (Group 3) complained that there are not as many brands for this type of rice and that the product is not well displayed on supermarket shelves, hidden among other dietetic products: ‘… within the brown rice I don’t find great varieties of brands’, P21. This suggests that brown rice would be purchased more often if brown rice were in the same place as milled rice. Furthermore, the price was reported by most participants as a decisive element in rice purchase (‘Price is always first’, P10), and some of them tried to join the desired attributes with the affordable price (‘The quality and the price, I try to reconcile these two things’, P18), by benefitting from sales promotions, particularly price reductions. They reported buying the manufacturer’s brands on promotion or trying new types of rice (‘It was only when promotional campaigns began to appear that I started to consume and try new types of rice. I also didn’t know about parboiled until one day I saw it on promotion, and it caught my attention’, P2; ‘If the parboiled from X [manufacturer’s brand] is not on promotion, I won’t buy it. I can even buy the Agulha’, P9) or increase rice quantity (‘When I get a promotion, I buy the X [manufacturer’s brand]. I buy about three or four kg to have at home’, P14; ‘If it’s on the promotion of the brand I like, I bring more quantity’, P5).
The promotional campaigns stimulated purchases not only due to lower prices but also because the products are strategically displayed in the store to increase consumer interest: ‘There is always something yellow there [commonly used promotional tags] that catches our attention (…) in the middle of all the shelves it is often very difficult to find the rice we are looking for. We often go for the packaging, for the colour of the packaging, but if there’s a promotion, it’s yellow or whatever and that one stands out’, P21. This allows consumers to become less loyal and more price sensitive, switching from brand to brand and type of rice depending on the benefits offered: ‘I use several brands and qualities of rice’, P5; ‘…if there is a big difference in price, I buy the cheapest one [manufacturer brand] or the own-label one… and if [own label] is cheaper than the cheapest brand, I always buy it’, P16.
Participants also reported that when they buy rice, they particularly focus on the visual appearance of the grains, which can be evaluated in terms of the colour, size, and shape of the grains, as mentioned by this participant: ‘… the colour is very important and [the grain] shouldn’t be too small, it must be an acceptable size rice’, P5. Depending on the rice variety, when making their purchases, they pay attention to a particular sensory attribute compared to others: ‘… for Basmati rice, for example, I look at the grain. The length and breadth of the grain will tell me if that rice is worth taking. Carolino rice, the grain is shorter and more rounded (…) I waste a lot of time on choices’, P5.
Nevertheless, some participants (n = 6) consider that carbohydrates in general, and rice in particular, negatively affect health, namely, as a cause of weight gain, as reported by this participant: ‘Calories, carbohydrates, that’s what I mean (…) I avoid carbohydrates, rice, and potatoes (…) She [daughter] is entering the stage of looking in the mirror (…) we have been avoiding rice (…) I avoid eating those carbohydrates at night, I try to put on more soup to satisfy us (…) if we eat a lot of rice (…) then losing weight is very difficult’, P9. By contrast, brown rice, parboiled, and wild rice were positively related to a healthy diet, and most of these associations were made by the “brown rice consumer” group: ‘We always try to opt for brown rice or parboiled rice, which is rice that has more nutrition than milled or polished rice. We rarely buy milled rice (…) I see that it’s brown rice and I take it, sometimes I don’t even look at the price’, P23. In the same way, brown rice is perceived to be natural, contrasting with polished rice, which is no longer natural.
Some participants emphasised the importance of the origin of rice, indicating their preference for national rice (‘… and I pay attention beyond the price if it is Portuguese rice (…) I try to give priority to what is Portuguese’, P5), referring to some geographic areas of national rice production (‘… I buy national rice (…) I try to choose the rice produced in Portugal. Mondego, Sorraia, I don’t know, Alentejo, river Sado…’, P11). These participants had a very positive evaluation of national rice, associating it with better quality (‘… go to another store (…) to buy a better one, and I think it’s Portuguese’, P18), and a connection to naturalness and more artisanal and sustainable agriculture: ‘… I don’t throw it [rice] away because I know how much work it takes to harvest each grain, especially here, which is a very manual task…’, P5; ‘… I look for rice produced in Portugal (…) that grows slowly, without large amounts of chemical products. I prefer it because it has fewer chemicals’, P11.
3.2.3. Cooking
Rice plays a relevant role in Portuguese cuisine, as the participants considered it an everyday food (a ‘staple’ food) and an ingredient served as a side dish or a main course. Different varieties are available on the Portuguese market, both of local production and those imported. This assortment allows wide culinary applicability: ‘Sometimes Carolino, it depends, depends on the dishes. Agulha rice I even use more if it is, for example, rice with duck, rice in the oven’, P12; ‘Everyone likes rice. I use any rice. Carolino, Agulha, Basmati, Parboiled, Risotto, Brown rice (…) I diversify a lot’, P17. Participants also reported that the consumption of rice adapts to the daily consumption situation, depending on i) the season of the year (‘… in winter I eat a lot more rice than in summer but that’s just because I like. Because in winter it tastes much better, it’s warmer. In summer I go more for salads and vegetables’, P21); ii) its use for a special moment, such as Sunday family lunch day or festive season day; or iii) for everyday dishes: ‘… during the week I make brown rice (…) on Sunday I make the normal one [milled rice] for everyone’, P9; ‘I’ve been making Basmati when it’s something like that better [special occasion]’, P10.
The convenience was particularly associated with Agulha, Basmati, and parboiled rice, contrasting with brown rice and Carolino, where a certain lack of culinary skills was shown by our participants, reporting that this makes it difficult to reach a good rice dish: ‘I think [Agulha] it’s much easier to cook and it also comes out looser (…) I have to leave lunch for my husband; it’s much easier to reheat rice like this [Agulha] than a Carolino’, P1. In the case of brown rice, in addition to the lack of cooking skills, some participants also mentioned the long cooking time as another barrier to using this type of rice in their daily life: ‘It’s very difficult [to cook brown rice], (…) I’ve tried it in several ways, and it is not the same [like the restaurant where I usually eat]’, P20; ‘… brown rice [I buy] too, but less. [because] It takes longer to cook’, P10.
Participants also reported that they used simple tricks when cooking rice to get the desired dish, as a safety measure, or to simplify the cooking process, namely: i) removing rice impurities; ii) soaking rice grains before cooking, so that they can release any toxic or hard-to-digest substances as well as shortening the cooking time and cooking uniformly; or iii) regulating the hot temperature to obtain loose rice (‘If it’s on an electric hot plate when it raises the boil, I immediately turn off the rice, because I don’t like sticky rice’, P17).
Participants mentioned adding other ingredients to rice dishes, such as vegetables, pulses, and chorizo: ‘Very rarely I’m able to make simple rice, either we put carrots, or we put peas or a little bit of chorizo. It is usually always with vegetables’, P19. Malandro rice is a typical gastronomic practice of Portuguese cuisine, traditionally made with Carolino rice (long grain Japonica variety) cooked in plenty of water, which results in a creamy dish with a lot of broth rich in flavour derived from the added ingredients, such as vegetables, meat, fish, or seafood [
57]. It is mostly referred to as Malandrinho by participants due to the influence of the brand name of a popularly known brand of Carolino rice. For some of the participants, the intention to add other ingredients is to improve the nutritional content of the dish: ‘I try to put in more vegetables than rice to make sure we eat as many vegetables as we need’, P5; ‘I usually add carrots or peas or beans, and it becomes more nutritious’, P6.
In the case of brown rice, the intention is also to mask or improve its flavour. ‘…brown rice doesn’t have the same flavour as Agulha rice, for example, if it’s plain, my son won’t eat it (…) as it has a characteristic flavour, it can be masked [with the addition of other ingredients]’, P1. Nevertheless, participants considered this practice ineffective, as this type of grain has some difficulty absorbing flavours from other ingredients: ‘… it gets a little rawer and does not seem to absorb as much water and everything else. Of course, it will have less flavour…’, P16.
3.2.4. Eating
Participants reported that they like rice so much that some of them or their family members eat rice daily: ‘They all like and eat rice! If they can, they eat rice every day’, P14. Others reinforce this preference by putting rice as their favourite side dish, compared to other alternatives: ‘… I prefer rice to French fries (…) it’s my favourite side dish. I’ve always loved rice’, P4. Others also mentioned that they choose the type of rice according to their taste preferences: ‘I really like Basmati rice, it’s a rice that tastes good to me’, P4. In this context, the cooked rice grains’ appearance, flavour, and texture were the main sensory attributes identified by participants regarding their dish preferences. Independently of the dish, participants expressed their preference for whole kernels and grains with good extensibility (swelling of the cooked grain): ‘… The growth [swelling] of the grains (…) at the end of the cooking process has a nice appearance, and it becomes thick. It’s how I like rice’, P1.
For brown rice, different sensory descriptors emerged, such as hard, dry, dark, brown, dirty, and tasteless, explaining their dislike due to these sensory characteristics: ‘… brown rice is a little darker, I like it less’, P4; ‘I don’t like brown rice, it’s tasteless, girls [wife and daughter] like it anyway’, P13; ‘It looks like it gets a little rawer (…) I think that’s why [I do not like brown rice]. Because it doesn’t have as much flavour, and the texture too [I do not like it], I think it’s more [because of] the texture’, P16. It should be noted that none of these participants belonged to the brown rice consumers group, although these also recognise the fewer appealing attributes. However, they feel motivated to consume brown rice because of its health benefits: ‘It’s not because of the flavour [that I eat brown rice], it’s because of the information I have that it would be healthier. It wouldn’t be for the taste because it’s not very pleasant’, P24.
3.2.5. Glycaemic Index Concept
When the concept of the glycaemic index was introduced, half of the participants declared not knowing about the concept. Several made erroneous associations with nutrition, thinking that the GI was synonymous with the food “calories”: ‘It will be the so-called calories that we attribute to food (…) general values of, namely, fats, saturated fats…’, P6, or that it was related to fat content: ‘… it has to do with fat. It is the fat index. In this case, it will be the fat index of the rice’, P24.
To explain the low-GI concept, some interviewees associated it with familiar terms and ideas such as sugar and carbohydrates: ‘It has to do with sugars (…) to have few hydrates. Not having high levels of carbohydrates’, P1; and gave simple explanations like: ‘It is the sugar index that we have in the blood’, P5; ‘It’s what raises our blood sugar (…) whoever has diabetes has to be careful with that, right?’, P10. Only fewer (n = 3 of 24) gave a slightly more complex explanation relating the GI to carbohydrates and digestion: ‘… foods with a lower glycaemic index release sugar more slowly, and a food with a high glycaemic index even makes us want to eat faster’, P20; ‘It’s basically how far food takes our blood sugar levels. The higher the glycaemic index, the worse the food, because it doesn’t leave us feeling satiated for so long, so it’s better than the glycaemic index is not so high so that satiety is longer’, P21. They were from the “brown rice consumer” group who, as mentioned above, considered health concerns when choosing rice.
When asked specifically about the GI of rice, most (n = 15 of 24) responded that they have never thought about GI in rice, focusing their concerns for this concept only on sweet foods: ‘I don’t think about it. We will think of other foods like marmalades, and jams. Not for rice’, P10. In this debate, some participants (n = 5 of 24) considered the impact of rice processing on GI, mentioning that brown rice would have a lower GI than milled rice: ‘… it depends on the rice, doesn’t it? I am aware that the glycaemic index of milled rice is much higher than that of brown rice’, P21; ‘A rice with fibre will give us energy for longer. Basically, it will keep us fuller for longer. Refined rice has no fibre, so the glycaemic index is higher’, P23. Among these participants, some even mentioned possibilities in the search for rice with a lower GI: ‘… I look for one with a low glycaemic index. Brown rice, for example, has more fibre and so on, a low glycaemic index, but as it takes a little longer to cook when we don’t have that time, we use parboiled rice or Basmati rice’, P23. Participants who were more familiar with the GI concept applied to the different rice types had higher education or belonged to the “brown rice consumer” group, revealing knowledge and, therefore, health concerns.
3.2.6. Drivers and Barriers of Low-GI Rice Choice
When asking participants about their opinions regarding what would make them buy rice with low-GI instead of other rice types, not surprisingly, health concerns emerged among the 22 participants that discussed this subject: ‘I would buy [low-GI rice] for health reasons, and not to get fat’, P9. Nevertheless, only a few participants (n = 2 of 22) stated that they would choose a low-GI product only in case of medical recommendation because they think that, for instance, a rice product with a low GI would be too expensive and that the investment would only be justified if it is something essential for health: ‘… if I go to an appointment and the doctor tells me I must eat. I would eat’, P7; ‘… if I perceive that it is more beneficial, and the price difference isn’t much’, P16.
Participants also demanded convenient solutions for rice with low-GI products, particularly ready-to-eat products (‘for me a quick meal because of time saving and functional’, P3), and ease of handling (‘May it be easier to take with you (…) to carry in your bag daily’, P6). Nevertheless, others were suspicious regarding these potential convenient solutions because they consider that convenience makes products more expensive, or because they believe that the speed of preparation can compromise the typical flavour of rice (‘… being ready-to-eat, the possibility of being able to be made in the microwave also helps us, oh and that it doesn’t lose the flavour because it is made quickly’, P16). As the participants idealised these products as convenient and healthy, they perceived them to be expensive because increasing convenience (time savings, ease of preparation, energy savings, etc…) adds value to the final product.
Participants declared their interest in the product with a low GI but stressed the importance of maintaining the genuineness of usual rice dishes: ‘Just because it has a low glycaemic index is already a factor of interest. But, after trying it, it may be interesting if it resembles other [conventional] products or if it tastes good’, P13. Some participants also reported that their interest in this type of rice would be a function of its sensory attributes (n = 9 of 22) and price (n = 7 of 22). Participants may accept low-GI rice products if they are deemed tasty, have a good appearance, and if they are sold at affordable prices.
Despite participants conceiving of rice with a low GI as a convenient product, some also mentioned naturalness as one of the drivers of choice (‘I look for the most natural product possible….’, P23; ‘Everything that is refined is very artificial. Rice, when it leaves the field, is not white’, P20; ‘… being processed loses quality, so if I could eat rice every day, I would eat this [brown rice]’, P11. Moreover, this concern is related to both the nature of the raw material (‘A Bio Snack, with Bio products…’, P18) and the processing technology used: ‘I avoid things that are processed (…) it is like this, the more preservatives things have, the more this and that, it is to be avoided (…) that does not have many additives’, P10.
Some participants claimed that additional information about this new rice concept should be on the packaging and in advertisements: ‘… what you were buying, you would be able to buy’, P3. Within this regard, some participants mentioned that communicational campaigns should also consider practical cues regarding how to cook rice with low-GI meals, namely by including recipes: ‘Maybe [I do not buy] because I don’t know how I’m going to use it’, P9; ‘… but can I use it like this? You know, those questions we ask ourselves in the supermarket (…) If you have this information in the back like the recipes, it helps…’, P15. In addition, they consider it important to clearly state the composition and benefits of the product: ‘If I’m satisfied with the nutritional table, ok. If not, I’ll go to see what’s in the ingredients, and if there’s a name I don’t know, I’m a little bit wary of (…), in this case, I always pay attention to the type of initial rice [base ingredient]’, P21.
3.2.7. New Rice Products
As for rice-based products, most participants indicated that they have already consumed some rice products that exist on the market, such as puffed rice cake, crackers, vegetable drinks, and rice-based ready-to-eat meals, and suggested products that they would be interested in purchasing, so long as they do not compromise the food’s sensory appeal. Some examples of these new rice products mentioned were rice desserts and dairy substitutes, convenient ready meals of rice/rice side dishes, or healthy rice snacks (
Table A3). Participants expect these new rice products/meals to be convenient, healthy, and close to conventional products/meals. The dairy products listed on the FWA could be suggestions for low-GI foods that participants wanted.