Global Business Journal
Online ISSN : 2434-0111
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Exploration of method for tourism personalization by using distribution shapes of tourists' evaluation
Hisashi Masuda
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JOURNAL OPEN ACCESS

2018 Volume 4 Issue 2 Pages 13-16

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Abstract

The criteria of tourists are widening more and more due to the expansion in the number of FITs (free individual tourists). These tourists, who use smartphones, require a variety of experiences that are tailored to them and use local service providers. In this paper, a method to determine tourists' characteristics is explored in terms of the bell-shaped and non-bell-shaped distribution of their evaluation of their experiences. A survey was conducted to collect data from such a method. The results show that the average tourism experience consists of bell-shaped experience (71.4 percent) and non-bell-shaped experience (28.6 percent). Finally, the balance between bell-shaped and non-bell-shaped distribution is discussed in terms of enhancing tourist experiences.

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© 2018 Society of Global Business
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