The effect of job satisfaction, organizational communication, work environment, and work motivation on the churchs employee performance
DOI:
https://doi.org/10.26740/bisma.v13n1.p69-80Keywords:
employee, job satisfaction, organizational communication, performance, work environment, work motivationAbstract
This study aims to determine the effect of job satisfaction, organizational communication, work environment, and work motivation on the performance of big family of Indonesian Bethel Church Medan Plaza's employees both simultaneously and partially. The primary data is obtained by distributing questionnaires to all employees of the big family of Indonesian Bethel Church Medan Plaza. Data analysis was carried out by descriptive analysis, classical assumption test, and hypothesis test by multiple linear regression method. The result concludes that job satisfaction, organizational communication, work environment, and work motivation simultaneously affect employee performance. This research is expected to enrich the study of human resource management on the factors that influence performance in religious-based organizations that have not been widely studied in Indonesia.
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Nurgiyantoro, B., Gunawan, & Marzuki (2004). Statistik Terapan Untuk Penelitian Ilmu-Ilmu Sosial. Yogyakarta: Gadjah Mada University Press.
Orpen, C. (1997), The effects of formal mentoring on employee work motivation, organizational commitment and job performance. The Learning Organization, 4(2), 53-60. https://doi.org/10.1108/09696479710160906.
Pawirosumarto, S., Sarjana, P.K. and Gunawan, R. (2017), The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337-1358. https://doi.org/10.1108/IJLMA-10-2016-0085.
Potale, R. & Uhing, Y. (2015). Pengaruh Kompensasi dan Stres Kerja terhadap Kepuasan Kerja Karyawan pada PT. Bank Sulut Cabang Utama Menado, Universitas Sam Ratulangi Manado. Jurnal EMBA, 3(1), 63-73. https://ejournal.unsrat.ac.id/index.php/emba/article/view/6567.
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Rahadi. (2010). Manajemen Kinerja Sumber Daya Manusia. Malang: Tunggal Mandiri Publishing.
Robbins, S. P. (2001). Perilaku Organisasi: Konsep, Kontroversi, Aplikasi. Jakarta: PT. Prenhallindo.
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Santoso, S. (2001). Mengolah Data Statistik Secara Profesional. Jakarta: PT. Alex Media Komputindo.
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Sielski, Lester M. (1979). Understanding Body Language. Journal of Counseling & Development, 57(5), 238-242. https://doi.org/10.1002/j.2164-4918.1979.tb05155.x.
Soomro, A.A., Breitenecker, R.J. and Shah, S.A.M. (2018), Relation of work-life balance, work-family conflict, and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies, 7(1), 129-146. https://doi.org/10.1108/SAJBS-02-2017-0018.
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Sukmadinata. (2006). Metode Penelitian Kualitatif. Bandung: Graha Aksara.
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Suprihati. (2014). Analisis Faktor-faktor yang Mempengaruhi Kinerja Karyawan Perusahaan Sari Jati di Sragen. Jurnal Paradigma, 12(1), 93-112.
Sutrischastini, A. & Riyanto, A. (2015). Pengaruh Motivasi Kerja terhadap Kinerja Pegawai Kantor Sekretariat Daerah Kabupaten Gunung Kidul. Jurnal Kajian Bisnis, 23(2), 121-137. http://jurnal.stieww.ac.id/index.php/jkb/article/view/164.
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Vlachos, P.A., Panagopoulos, N.G. & Rapp, A.A. (2013). Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership. Journal of Business Ethics, 118, 577588. https://doi.org/10.1007/s10551-012-1590-1.
Waridah. (2016). Berkomunikasi dengan Berbahasa Yang Efektif dapat Meningkatkan Kinerja. Jurnal Simbolika, 2(2), 231-239. http://ojs.uma.ac.id/index.php/simbolika/article/view/1036.
Widarjono. (2013). Ekonometrika: Pengantar dan Aplikasinya. Jakarta: Ekonosia.
Wijaya, H. & Susanty, E. (2017). Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Pada Instansi Pemerintah Daerah Kabupaten Musi Banyuasin (Studi Kasus Dinas Pertambangan and Energi Kabupaten Musi Banyuasin). Jurnal Ecoment Global: Kajian Bisnis dan Manajemen, 2(1), 40-50. http://ejournal.uigm.ac.id/index.php/EG/article/view/213
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Chang, S. & Lee, M. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees' job satisfaction. The Learning Organization, 14(2), 155-185. https://doi.org/10.1108/09696470710727014.
Darmawan. (2013). Metode Penelitian Kuantitatif. Bandung: Remaja Rosdakarya.
Djaali. (2008). Skala Likert. Jakarta: Pustaka Utama.
Elsbach, K. D., & Bechky, B. A. (2007). Its More Than a Desk: Working Smarter through Leveraged Office Design. California Management Review, 49(2), 80101. https://doi.org/10.2307/41166384.
Enika. (2016). Pengaruh Komunikasi Organisasi dan Motivasi terhadap Kinerja Karyawan PT. Inti Tractors Samarinda. E-Jurnal Ilmu Komunikasi, 4(2). https://ejournal.ilkom.fisip-unmul.ac.id/site/?p=2420.
Firmansyah, H. & Syamsudin, A. (2016). Organisasi dan Manajemen Bisnis. Yogyakarta: Ombak.
Forbes, Erika E. & Dahl, Ronald E. (2010). Pubertal development and behavior: Hormonal activation of social and motivational tendencies. Brain and Cognition, 72(1), 66-72. https://doi.org/10.1016/j.bandc.2009.10.007.
Gibson, J. L., Ivancevich, J. M., & Donelly, J. H. (2000). Organisasi: Perilaku, Struktur, 5th Edition. Jakarta: Binarupa Aksara.
Ghozali, I. (2011). Aplikasi Analisis Multivariate Dengan Program SPSS. Semarang: Badan Penerbit Universitas Diponegoro.
Hasibuan, M. S. P. (2013). Manajemen Sumber Daya Manusia Edisi Revisi. Bandung: PT. Bumi Aksara.
Haythornthwaite, Caroline. (1996). Social network analysis: An approach and technique for the study of information Exchange. Library & Information Science Research, 18(4), 323-342. https://doi.org/10.1016/S0740-8188(96)90003-1.
Imlawal, T. & Winarningsih. (2016). Pengaruh Gaji dan Motivasi Kerja terhadap Kinerja Karyawan Players Pool N Lounge. Jurnal Ilmu dan Riset Manajemen, 5(2), 1-16.
Johan, M. R. M. & Noor, N. A. Z. M. (2013). The Role of Corporate Communication in Building Organizations Corporate Reputation: An Exploratory Analysis. Interdisciplinary Journal of Contemporary Research in Business. 4(12), 1230-1240. https://journal-archieves31.webs.com/1230-1240.pdf.
Juniantara, I. W. & Riana, I. G. (2015). Pengaruh Motivasi Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan Koperasi di Denpasar. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 4(9), 611-628. https://ojs.unud.ac.id/index.php/EEB/article/view/12082/11841.
Kamif, M., Mukzam, M.D., & Nurtjahjono, G.E. (2016). Pengaruh Lingkungan Kerja terhadap Kinerja (Studi pada Karyawan Hotel Aria Gajayana Malang). Jurnal Administrasi Bisnis, 38(1), 89-96. http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1486/1865.
Khoir, A. N. & Rosidah. (2016). Pengaruh Motivasi Kerja, Kepuasan Kerja dan Lingkungan Kerja terhadap Kinerja Pegawai di Pusat Sains dan Teknologi Akselerator Badan Tenaga Nuklir Nasional Yogyakarta. Jurnal Pendidikan Administrasi Perkantoran, 5(6), 614-622.
Lourenço Ubeda, C. & Cesar Almada Santos, F. (2007). Staff development and performance appraisal in a Brazilian research centre. European Journal of Innovation Management, 10 (1), 109-125. https://doi.org/10.1108/14601060710720573
Lee, S. Y. & Brand, G. L. (2005). Effects of Control over Office Workspace on Perceptions of the Work Environment and Work Outcomes. Journal of Environmental Psychology, 25, 323-333.
Lenggawa, V. A. (2018). Hubungan Komunikasi Organisasi dengan Kinerja Anggota Gerakan Mahasiswa Nasional Indonesia (Studi Korelasional Mengenai Hubungan Komunikasi dengan Kinerja Anggota Gerakan Mahasiswa Nasional Indonesia Dewan Pimpinan Cabang Bandung). Conference on Dynamic Media, Communications, and Culture, 1, 61-87.
Mamonto, W. F., Nelwan, O.S., & Sendow, G.M. (2016). Pengaruh Kepemimpinan Transformasional, Komunikasi Interpersonal dan Kepuasan Kerja terhadap Kinerja Karyawan (Studi Kasus Pada PT. Sulut Makmur Perkasa Kotamobagu). Jurnal EMBA. 4(4), 1249-1258.
Mandasari, W. (2015). Upaya Peningkatan Kinerja Karyawan Operasional melalui Motivasi Kerja (Studi Kasus pada Lembaga Penyiaran Publik RRI Semarang). Skripsi, Universitas Dian Nuswantoro, Semarang, Indonesia. Retrieved 6 March, 2020 from http://eprints.dinus.ac.id/id/eprint/17230.
Mangkunegara, A. A. A. P. (2004). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosda Karya.
Mardiana. (2005). Manajemen Produksi. Jakarta: Badan Penerbit IPWI.
Marnis & Priyono. (2008). Manajemen Sumber Daya Manusia. Sidoarjo: Zifatama Publisher.
Mathis, R. L. & Jackson, J. H. (2006). Human Resource Management. Jakarta: Salemba Empat.
Munandar, A. S. (2001). Psikologi Industri Dan Organisasi. Jakarta: Universitas Indonesia Press.
Nitisemito, A. S. (2008). Manajemen Personalia. Jakarta : PT. Ghalia Indonesia.
Nduru, R. E., Situmorang, M., & Tarigan, G. (2014). Analisa Faktor-Faktor yang Mempengaruhi Hasil Produksi Padi di Deli Serdang. Jurnal Saintia Matematika, 2(1), 71-83.
Nurgiyantoro, B., Gunawan, & Marzuki (2004). Statistik Terapan Untuk Penelitian Ilmu-Ilmu Sosial. Yogyakarta: Gadjah Mada University Press.
Orpen, C. (1997), The effects of formal mentoring on employee work motivation, organizational commitment and job performance. The Learning Organization, 4(2), 53-60. https://doi.org/10.1108/09696479710160906.
Pawirosumarto, S., Sarjana, P.K. and Gunawan, R. (2017), The effect of work environment, leadership style, and organizational culture towards job satisfaction and its implication towards employee performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337-1358. https://doi.org/10.1108/IJLMA-10-2016-0085.
Potale, R. & Uhing, Y. (2015). Pengaruh Kompensasi dan Stres Kerja terhadap Kepuasan Kerja Karyawan pada PT. Bank Sulut Cabang Utama Menado, Universitas Sam Ratulangi Manado. Jurnal EMBA, 3(1), 63-73. https://ejournal.unsrat.ac.id/index.php/emba/article/view/6567.
Priyatno. (2010). 5 Jam Belajar Olah Data dengan SPSS 19. Yogyakarta: Andi.
Rahadi. (2010). Manajemen Kinerja Sumber Daya Manusia. Malang: Tunggal Mandiri Publishing.
Robbins, S. P. (2001). Perilaku Organisasi: Konsep, Kontroversi, Aplikasi. Jakarta: PT. Prenhallindo.
Robbins, S.P. (2006). Perilaku Organisasi. Jakarta: Erlangga.
Robbins, S. P. & Judge, T. A. (2015). Perilaku Organisasi, 16th Edition. Jakarta: Salemba Empat.
Rodwell, J. J., Kienzle, R., & Shadur, M. A. (1998). The Relationship Among WorkRelated Perceptions, Employee Attitudes, and Employee Performance: The Integral Role of Communications. Human Resource Management Journal, 37(3), 277-293. https://doi.org/10.1002/(SICI)1099-050X(199823/24)37:3/4%3C277::AID-HRM9%3E3.0.CO;2-E.
Rahmawanti, N. P., Swasto, B., & Prasetya, A. (2014). Pengaruh Lingkungan kerja terhadap Kinerja Karyawan (Studi pada Karyawan Kantor Pelayanan Pajak Pratama Malang Utara. Jurnal Administrasi Bisnis, 8(2), 1-9.
Santoso, S. (2001). Mengolah Data Statistik Secara Profesional. Jakarta: PT. Alex Media Komputindo.
Sedarmayanti. (2009). Pengembangan Kepribadian Pegawai. Bandung: Mandar Maju.
Sielski, Lester M. (1979). Understanding Body Language. Journal of Counseling & Development, 57(5), 238-242. https://doi.org/10.1002/j.2164-4918.1979.tb05155.x.
Soomro, A.A., Breitenecker, R.J. and Shah, S.A.M. (2018), Relation of work-life balance, work-family conflict, and family-work conflict with the employee performance-moderating role of job satisfaction. South Asian Journal of Business Studies, 7(1), 129-146. https://doi.org/10.1108/SAJBS-02-2017-0018.
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta.
Sukmadinata. (2006). Metode Penelitian Kualitatif. Bandung: Graha Aksara.
Supardi & Anwar, B. (2004). Manajemen dan Motivasi. Jakarta: Balai Aksara.
Suprihati. (2014). Analisis Faktor-faktor yang Mempengaruhi Kinerja Karyawan Perusahaan Sari Jati di Sragen. Jurnal Paradigma, 12(1), 93-112.
Sutrischastini, A. & Riyanto, A. (2015). Pengaruh Motivasi Kerja terhadap Kinerja Pegawai Kantor Sekretariat Daerah Kabupaten Gunung Kidul. Jurnal Kajian Bisnis, 23(2), 121-137. http://jurnal.stieww.ac.id/index.php/jkb/article/view/164.
Timpe, A. D. (1993). Kinerja. Jakarta: PT. Gramedia.
Vardiansyah, D. (2004). Pengantar Ilmu Komunikasi. Bogor: Ghalia Indonesia.
Vlachos, P.A., Panagopoulos, N.G. & Rapp, A.A. (2013). Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership. Journal of Business Ethics, 118, 577588. https://doi.org/10.1007/s10551-012-1590-1.
Waridah. (2016). Berkomunikasi dengan Berbahasa Yang Efektif dapat Meningkatkan Kinerja. Jurnal Simbolika, 2(2), 231-239. http://ojs.uma.ac.id/index.php/simbolika/article/view/1036.
Widarjono. (2013). Ekonometrika: Pengantar dan Aplikasinya. Jakarta: Ekonosia.
Wijaya, H. & Susanty, E. (2017). Pengaruh Lingkungan Kerja Terhadap Kinerja Pegawai Pada Instansi Pemerintah Daerah Kabupaten Musi Banyuasin (Studi Kasus Dinas Pertambangan and Energi Kabupaten Musi Banyuasin). Jurnal Ecoment Global: Kajian Bisnis dan Manajemen, 2(1), 40-50. http://ejournal.uigm.ac.id/index.php/EG/article/view/213
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2020-10-31
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Vivaldy, J. C., & Toni, N. (2020). The effect of job satisfaction, organizational communication, work environment, and work motivation on the churchs employee performance. BISMA (Bisnis Dan Manajemen), 13(1), 69–80. https://doi.org/10.26740/bisma.v13n1.p69-80
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