Digital tools of territorial communities in improving the quality of services to the population
DOI:
https://doi.org/10.25115/eea.v39i7.5007Keywords:
territorial and administrative system, reforms, digital tools, territorial communities, quality of public services, digital communications strategyAbstract
The article considers the main aspects of the introduction of digital tools of local communities and their role in improving the quality of services to the population.
The purpose of the study is an analysis of the ways and scope of use of digital tools by the United Territorial Communities (UTC) in it's activities, in particular to: involve residents in decision-making processes in these communities and improve the quality of services to the population - as a result of UTC cooperation through digital communications. The study focuses on interaction with residents of relevant UTCs, and on the cooperation of local communities in improving the quality of services to the population. Peculiarities and main aspects of digital interaction with the residents of the territorial community and effective coverage of the government's activities with digital tools are identified. It is proposed as a mechanism of cooperation of UTC by means of digital communications to improve the quality of services to the population of territorial communities implementation of the digital communication strategy.
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