Bench Marking Practices and Service Delivery in the National Police Service in Mombasa County, Kenya

Abstract

Organizations today operate in a highly competitive and rapidly changing environment, which has compelled them to consider adopting and implementing various innovative management programs and techniques. Benchmarking is a modern approach to determining appropriate management measures. Police are presently required to identify various struggles in their networks, forestall or lessen unsettling public influences, and assemble and keep up with advertising. It is basic to perceive that estimating police execution is a troublesome undertaking full of complexities. There is no single metric that can even verge on estimating the viability of all that the police do. This research aims to investigate how benchmarking practices impact service delivery in Kenya's national police service in Mombasa County. The study's specific objectives were to investigate the impact of external, internal, functional, and process benchmarking on service delivery. Resource dependence theory, theory of constraints, and contingency theory guided the research. This study will use a survey research design. The study's target group was Mombasa County, police officers. The respondents for the review will be 65 paper officials and inspectorate individuals. Since the populace has less than 200 respondents, the review took an evaluation of 195. A survey will be the essential information assortment device in this review. This review utilized content legitimacy since it surveys how well the example of things addresses the substance that the test is expected to quantify. Cronbach's alpha reliability coefficient was employed to ascertain the questionnaire's validity. In analyzing data, the study employed both quantitative and qualitative methods. Regression analysis was used because it is a set of statistical analyses used to estimate the variables' association. The study established that external, internal, functional, and process benchmarking positively and significantly influenced the service delivery in Mombasa County's national police service. The study concluded that process benchmarking demonstrates how top-performing businesses carry out the specific process in question. Similar or identical practices within the same or similar functions outside the immediate sector are compared using functional benchmarking. Internal benchmarking is extremely effective because it assists in ensuring that every department is as efficient, establishing consistency, and setting and meeting standards across the board. The reference point in external benchmarking is established outside of the business environment. The study recommended that the organization's performance should be consistently evaluated, and they should set their own standards and compare their processes and performance to those of recognized organizational leaders or best practices from other industries that operate in a similar environment. The organization should validate and prioritize its strategies to address any gaps between its current performance and future performance. A company must implement a process that encourages idea sharing to be effective at internal benchmarking. Determine which processes should be benchmarked. The organization should collect benchmarking data from other companies through the creation of informal with other organizations in gathering data and comparing operational best practices, examining public monetary filing or purchasing industry reports.