doiSerbia

Cruisers on the Danube - the impact of LMX theory on job satisfaction and employees’ commitment to organization

Erdeji Irma (GRC Global River Cruises GmbH, Rheinfelden, Switzerland)
Jovičić-Vuković Ana (Modern Business School, Belgrade)
Gagić Snježana (University of Business Studies, Banja Luka, Bosnia and Herzegovina)
Terzić Aleksandra (Geographical Institute “Jovan Cvijić” SASA, Belgrade)

In the early 21st century, tourist cruises along the Danube River (Corridor 7) experience significant expansion. The main task of cruise companies is the satisfaction of guests, which primarily depends on employee satisfaction affected by numerous organizational factors, including the relationship between the employee and the manager as one of the most important. The aim is to examine how the exchange between leaders and followers affects job satisfaction and employee commitment to the organization, is there a connection between these variables and whether there are differences in the perception by managers and crew members. The study included 41 managers and 25 crew members of the river cruisers. Statistical techniques used in the paper are the descriptive statistics, correlation analysis and MANOVA. The results have shown a positive correlation between the LMX theory (the leader-member exchange theory), job satisfaction and commitment to the organization. Also, the results of the research have shown that there is no statistically significant difference between the perception of LMX exchange in the aspects of leaders and associates, but there is a difference in the perception of job satisfaction and commitment to the organization.

Keywords: the leader-member exchange (LMX) theory, job satisfaction, organizational commitment, tourist cruises, Corridor 7