Volume 19, No. 1, 2022
Quality Management System Practices Performed in Engineering Educational Institutions: Analysis of Indian Universities
Parvesh Kumar, Sandeep Singhal and Jimmy Kansal
Abstract
The purpose of this research is to examine the quality management system (QMS) practices in ISO 9001 certified engineering educational institutes (EEIs) in India. According to the literature, QMS in engineering education is primarily concerned with teaching, learning, examinations, student results, and infrastructure. In terms of organizational effectiveness, very few studies mentioned QMS. A QMS analysis was performed on forty-five EEIs located in the Delhi NCR region of India, and two groups of institutions were chosen based on the number of years they had been in operation. Data was collected from forty-five engineering educational institutions using a questionnaire-based instrument. The questionnaire was created with the help of QMS constructs (ten factors), institutions, and quality measures recommended by India's national board of accreditation-NBA. To validate the measuring instrument and determine the student t-test and p-value, the data was analysed using SPSS 26.0 software. The author discovered that group-b institutions received significantly higher scores in variables such as top management commitment, systemic management approach, customer satisfaction, employee engagement, training, teamwork, performance development, corporate social responsibility, academic culture, and knowledge audit when compared to group-a institutions. The study also revealed the institutional QMS's strong and weak points, highlighting the critical need to incorporate ISO 9001:2015-based QMS practises for institutional continuous improvement.
Pages: 1056-1069
DOI: 10.14704/WEB/V19I1/WEB19072
Keywords: National Board of Accreditation, Quality Management, Customer Satisfaction, ISO 9001:2015 QMS