Volume 17, No. 2, 2020
The Quality Effect of Digital-Based Signature Services on the Performance of the District Government
Andries Lionardo and Chairun Nasirin
Abstract
This study aims to measure the extent of the influence of digital-based signature service quality on the performance of the District Government of Palembang, Indonesia. The benefits of research provide solutions to the effectiveness of bureaucratic reform at the sub-district level. This research on the Effect of Digital-Based Signature Service Quality on Government Performance uses public service theory and organizational performance. This research method uses quantitative research methods. Research respondents were determined by population and sampling techniques following selected criteria relevant to the research problem. The research findings show that digital signatures are very significantly influential in overcoming slow problems and lengthy procedures in administrative services at the sub-district level. As a result, the socio-economic community feels facilitated in public services of its many types. The results of this study also go in line with efforts to reform public services undertaken by the Central Government so that aspects of organizational communication and public administration undergo fundamental changes.
Pages: 607-620
DOI: 10.14704/WEB/V17I2/WEB17055
Keywords: Service Quality, District Performance, Digital Signature.