Index Terms
- Information overload: training consultants to be knowledgeable, not “know-it-alls”
Recommendations
Knowledgeable Explanations for Recommender Systems
WI-IAT '10: Proceedings of the 2010 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 01Recommender Systems (RS) serve online customers in identifying those items from a variety of choices that best match their needs and preferences. In this context explanations summarize the reasons why a specific item is proposed and strongly increase ...
Developing student help desk consultants: a skill-based modular approach
SIGUCCS '01: Proceedings of the 29th annual ACM SIGUCCS conference on User servicesStudent Help Desk consultants are an essential resource in most college IT departments. Hiring and training these students presents special challenges: consultants need a set of skills that is both wide and deep, and supervisors may be unsure which ...
Identifying skills for entry-level IT consultants
SIGMIS-CPR '13: Proceedings of the 2013 annual conference on Computers and people researchIn this paper, we present preliminary research into the skills that entry-level IT Consultants need. Our data sources are senior-level IT consultants from six different companies and senior IS students who had just completed an IT consulting class where ...
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