Index Terms
- Staffing the user services function
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Staffing user services
SIGUCCS '75: Proceedings of the 3rd annual ACM SIGUCCS conference on User servicesStaffing the User Services function of a computing center requires recruiting, training, and keeping qualified personnel while expending a fixed set of resources. These resources include not only the purely monetary ones of salaries and physical ...
Staffing the user services function
Ten years ago, User Services Organizations did not exist at most university computer installations. In fact, the need for this type of service wasn't present ten years ago. At that time computers were rather small, and research processing was a hands-on ...
Managing the user services function
SIGUCCS '87: Proceedings of the 15th annual ACM SIGUCCS conference on User ServicesOver the years, a great deal has been written about performing the various functions of user services. Last year's conference in Montreal focused on a variety of topics, ranging from microcomputer support to supercomputer support and from online ...
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