ABSTRACT
Panel will discuss various methods for providing assistance and education to users. Results from the University of Minnesota experience will be presented to help compare and evaluate the relative advantages and disadvantages of the following modes:
Short Courses
Multi-level Documentation
On-line Documentation, including HELP files
Telephone Consulting
Face-to-Face Consulting
Audio-Visual Materials (video tapes)
CAI for Use of Computers
Index Terms
- Pros and cons of various user education modes
Recommendations
The pros and cons of minis: A user's perspective
SIGUCCS '83: Proceedings of the 11th annual ACM SIGUCCS conference on User servicesThe use of minicomputers on the university campus has dramatically increased over the past several years. Minis have been emerging on campuses to meet various needs. One mini might be used for a lab-type environment (i.e., Computer Science or Electrical ...
Comments