ABSTRACT
Several concerns emerge from new management models in the public sector organizations, especially related to their efficiency and effectiveness, as well as work perspectives based on public value, i.e., the contribution of public services to create value for society. The need to increase public organizations’ performance is addressed through innovation. In fact, knowledge and technology are essential assets to improve the processes and the development of new models of service delivery. In the context of society's digitalization, it's important to understand the influence of government administrative modernization processes on knowledge management practices. This exploratory paper presents the research that intends to deepen the study of knowledge management in the public sector, identify the dimensions of the relationship between knowledge management and digital transformation of the State, and understand the implications of Portuguese public administration digitalization on knowledge management practices. Also, to understand if the degree of maturity of knowledge management in organizations enhances process improvement using technology.
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Index Terms
- Impact of digital transformation on knowledge management practices in Portuguese Public Administration
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