- Zemke, R and Anderson, K. Coaching Knock Your Socks Off Service, Amacom, New York, NY, 1997.Google Scholar
- Anderson, K., and Zemke, R. Delivering Knock Your Socks Off Service, Amacom, New York, NY 1991.Google Scholar
Index Terms
- Raising the bar: a training program for student workers
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Please and thank you - still the magical words: training student employees to provide world class customer service
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