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Unraveling The Complexity: A User-Centered Design Process For Narrative Visualization

Published:19 April 2023Publication History

ABSTRACT

In this case study, we introduce a user-centered design process for developing Metroverse, a narrative visualization platform that communicates urban economic composition and growth opportunities for cities. The primary challenge in making Metroverse stems from the complexity of the underlying research and data, both of which need to be effectively communicated to a wide range of end-users with different backgrounds. To unravel the complexity of the research, and to design the platform, we followed a user-centered design process. Our design process brought together researchers, designers, and various end-users, who collectively guided the design of the narrative visualization. Engaging end-users in the early phases of the project allowed us to identify the valuable insights in the data and subsequently design effective visualizations that convey those insights. We believe findings from our process can provide a template for similar projects that require translating complex research data and methodologies into user-friendly story structures.

Footnotes

  1. 1 atlas.cid.harvard.edu

    Footnote
  2. 2 metroverse.cid.harvard.edu

    Footnote
  3. 3 dnb.com

    Footnote
  4. 4 From here on, we will refer the Growth Lab Design and Development team as our team and Growth Lab Applied and Academic Research team as the research team.

    Footnote
  5. 5 metroverse.cid.harvard.edu/about/pilot-user-group

    Footnote
  6. 6 https://zoom.us/

    Footnote
  7. 7 https://www.lookback.com/

    Footnote
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References

  1. Jeremy Boy, Francoise Detienne, and Jean-Daniel Fekete. 2015. Storytelling in information visualizations: Does it engage users to explore data?. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. 1449–1458.Google ScholarGoogle ScholarDigital LibraryDigital Library
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  8. Teresa Torres. 2021. Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value. Product Talk LLC.Google ScholarGoogle Scholar

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        • Published in

          cover image ACM Conferences
          CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems
          April 2023
          3914 pages
          ISBN:9781450394222
          DOI:10.1145/3544549

          Copyright © 2023 Owner/Author

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          Publication History

          • Published: 19 April 2023

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