Jialun Aaron Jiang
ABSTRACT
My doctoral research identifies and addresses the design and policy challenges of content moderation on the levels of smaller communities and larger platforms, using a combination of interviews and surveys. My prior work studies voice-based communities on Discord, and shows that voice as a new technology brings unique challenges to community moderators and highlights the fundamental evidentiary need in content moderation. My dissertation expands on this work by (1) quantifying severity of violations as a way to address social media platforms' challenge of prioritization, and (2) empirically evaluating existing moderation approaches and design recommendations by soliciting moderator and user perceptions of them. Combining these perspectives, my dissertation will provide guidelines for improving content moderation in online communities.
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- Jialun "Aaron" Jiang, Charles Kiene, Skyler Middler, Jed R. Brubaker, and Casey Fiesler. 2019. Moderation Challenges in Voice-based Online Communities on Discord. Proc. ACM Hum.-Comput. Interact. 3, CSCW (Nov. 2019), Article 55. DOI: http://dx.doi.org/10.1145/3359157Google ScholarDigital Library
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- Donghee Yvette Wohn. 2019. Volunteer Moderators in Twitch Micro Communities: How they Get Involved, the Roles they Play, and the Emotional Labor they Experience.. In Proceedings of 2019 ACM Conference on Human Factors in Computing Systems (CHI'19). ACM, New York, NY, USA.Google ScholarDigital Library
Index Terms
- Identifying and Addressing Design and Policy Challenges in Online Content Moderation
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