This study examined the impact of Information and Communication technology (ICT) on urban logistics system in Metro Manila. This was done by conducting a survey to 114 companies with focus on ICT logistics users on their use of ICT by getting the types of ICT use, the application areas, the barriers and future applications from ICT use by the private sectors. One of the major findings of the research is the impact level on ICT use by private firms in Metro Manila which falls into moderate impact and majority of the tested variables showed that no significant differences on the level of impacts on ICT use between firm types and sizes. Government perception and awareness was also considered to know if there are existing policies and initiatives that focus on monitoring the use of ICT in logistics. Case study of innovative ICT transport/logistic user was done to develop insights into how the technology impacts operational relations in the logistics chain and how technology can leverage operations management in a synergistic manner.