Personalized design of power marketing intelligent customer service system based on knowledge map

Changjun Zhao; Ming Cheng; Wei Chen; Jianyu Wu; Jieyun Xie; Juandi Li

doi:10.1117/12.2672734

28 April 2023 Personalized design of power marketing intelligent customer service system based on knowledge map

Changjun Zhao, Ming Cheng, Wei Chen, Jianyu Wu, Jieyun Xie, Juandi Li

Proceedings Volume 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022); 126104F (2023) https://doi.org/10.1117/12.2672734
Event: Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 2022, Wuhan, China

Abstract

Aiming at the problem that the answer given by the existing power marketing customer service system does not match the standard answer in customer question-and-answer, this paper introduces knowledge mapping to carry out personalized design research of power marketing intelligent customer service system. A framework structure is designed according to the functional requirements of a customer system. The selection of a database server, an application server, and a mobile monitoring terminal device is completed based on the hardware requirements of the system. A power marketing knowledge base is constructed by using a knowledge map. Finally, personalized customer service intelligent question answering is realized through Chinese processing and label scoring. Through comparison and verification, the new customer service system can give reasonable and accurate answers according to customer questions in power marketing, and effectively promote the service level of power marketing.

Citation Download Citation

Changjun Zhao, Ming Cheng, Wei Chen, Jianyu Wu, Jieyun Xie, and Juandi Li "Personalized design of power marketing intelligent customer service system based on knowledge map", Proc. SPIE 12610, Third International Conference on Artificial Intelligence and Computer Engineering (ICAICE 2022), 126104F (28 April 2023); https://doi.org/10.1117/12.2672734

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