Simplifying the treatment of transactional analysis

‘We have a problem with communications’ is probably the most common phrase that trainers come across in their needs analysis process. Consequently a vast amount of training effort is expended in the area of improving people's skills in how to communicate. What is neglected on the majority of courses is why people say and do things and especially why they react to a communication stimulus in a particular way. By analysing oneself it is possible to appreciate why some communication problems arise and Transactional Analysis by providing the framework for such an analysis is an important training tool in the search for improved communications.