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Challenges and motivators for nurses' well-being during and post-COVID-19 pandemic: a qualitative exploration

Manpreet Kailay (Lovely Professional University, Phagwara, India)
Kamalpreet Kaur Paposa (University School of Business, Chandigarh University, Chandigarh, India)
Priyanka Chhibber (Mittal School of Business, Lovely Professional University, Phagwara, India)

The TQM Journal

ISSN: 1754-2731

Article publication date: 8 February 2024

46

Abstract

Purpose

The present study was designed to explore the major challenges being faced by the Indian nurses' pre-post pandemic period affecting their well-being (WB) and identify factors that motivated them to perform their service wholeheartedly during the pandemic. The study also tries to bridge the gap in the study area by providing various ways that can help maintain the WB of health care professionals.

Design/methodology/approach

A descriptive exploratory qualitative design involving semi-structured interviews was conducted during December–January 2021 with 30 nurses from hospitals in Punjab Qualitative and thematic data analysis technique were adopted. In addition, a literature review was also conducted to study the various factors that affect the WB of health care professionals.

Findings

There are various themes and subthemes that were identified by the health care professionals, such as (1) psychological WB, (2) social WB and (3) workplace WB and (4) key motivators. This research work has identified various managerial implications that can play a huge rolein strengthening the healthcare sector of the entire world economy, paving the way toward the better WB of healthcare professionals (HCPs).

Originality/value

Firstly, it is probably the only study that is performed on nursing staff to evaluate their personal experiences during crucial times. It has successfully compared the factors affecting WB pre- and post-pandemic, leading to the emergence of many new factors that have originated due to the pandemic and are the cause of the poor WB of HCPs (Figures 2, 4). Secondly, it is the only study that targeted only those nurses who have provided their services in both scenarios. Finally, the study has been a pioneer in identifying the importance of maintaining the WB of HCPs at hospitals.

Keywords

Citation

Kailay, M., Paposa, K.K. and Chhibber, P. (2024), "Challenges and motivators for nurses' well-being during and post-COVID-19 pandemic: a qualitative exploration", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-07-2023-0229

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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