User communication behavior in mobile communication software
Abstract
Purpose
The purpose of this paper is to develop a research model examining users’ perceived needs-technology fit of mobile communication software through motivational needs and technological characteristics. The study investigated the effects of perceived needs-technology fit on user satisfaction and intention to continue using mobile communication software.
Design/methodology/approach
This study proposes a research model based on task-technology fit theory and uses and gratification theory, incorporating key determinants of users’ continuance intention toward mobile communication software. An online survey instrument was developed to collect data, and 403 questionnaires were used to test the relationships in the proposed model.
Findings
The causal model was validated using AMOS 21.0, and all nine study hypotheses were supported. The results indicated that users’ perceived needs-technology fit and satisfaction were crucial antecedents of their intention to continue using mobile communication software and that they mediated the influence of users’ needs as well as technological characteristics.
Practical implications
Mobile communication software practitioners should focus on enhancing users’ perceived needs-technology fit through motivational needs (utilitarian, hedonic, and social needs) and technological characteristics (mobile convenience, service compatibility, and user control) to further boost user satisfaction and intention to continue using mobile communication software services.
Originality/value
This study contributes to a theoretical understanding of factors explaining users’ continuance intention toward mobile communication software.
Keywords
Acknowledgements
The author would like to thank the Editor and anonymous reviewers for their comments and suggestions. The financial support (under the contract of MOST 103-2410-H-275-003-) of the Ministry of Science and Technology of the Republic of China is also greatly appreciated.
Citation
Lin, K.-Y. (2016), "User communication behavior in mobile communication software", Online Information Review, Vol. 40 No. 7, pp. 1071-1089. https://doi.org/10.1108/OIR-07-2015-0245
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited