Expectations Regarding the Controllability of Outcomes in Organizations: Implications for Management and Organization Development
148
Abstract
Presents the theory of learned helplessness as a framework for diagnosing problems and planning remedial action in organizations. Discusses the elements of a successful change strategy and focuses attention on interventions designed to disconfirm expectations of non‐contingency between response and outcome.
Keywords
Citation
Hayes, J. (1992), "Expectations Regarding the Controllability of Outcomes in Organizations: Implications for Management and Organization Development", Management Decision, Vol. 30 No. 6. https://doi.org/10.1108/EUM0000000000112
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited