Abstraction

, 65–66

Accessibility

, 115

Activity-based view

, 212

Additive manufacturing

, 94–95, 206

Advanced persistent threat (APT)

, 304–305

Airbnb

, 168

AirDna

, 179

Alibaba

, 175–176

Amazon

, 169–170, 175–176

American Institute of Certified Public Accountants (AICPA)

, 318

Apple Car

, 174

Artificial intelligence (AI)

, 44, 86, 195, 206, 214

applications

, 245–246

conflicts in artificial intelligence context

, 50–51

Asynosis

, 110–111

Attack

, 290–291

Attention-based view

, 212

Augmented reality (AR)

, 5, 189–190

Authenticity

, 48–49, 294

Autonomous Robots

, 5

Availability

, 294

Avoidance

, 181

conflict culture

, 231

Big Data (BD)

, 6, 206, 214, 245–246

analytics

, 44

Blockchain

, 6–7

advantages

, 13–14

applications

, 12–13

applications in logistics services

, 33–34

in business cybersecurity

, 296–297

effects in production and planning

, 13

nudging and sludge on production and planning through

, 16–19

technologies

, 11–12, 245–246

types

, 12

Boundary Theory

, 71

Breach

, 291

Business(es)

, 167–169

conflict

, 156–157

conflict in postpandemic period

, 177–182

cyber security in

, 154–155

digital conflict in

, 157–159

digital sustainability in

, 243–244

digitalization

, 151, 153–154

digitization concept

, 263–264

infrastructure

, 147–149

intelligence

, 189–190

processes

, 149–151

strategies

, 314–322

sustainability in

, 265

Cambridge Analytica

, 174

Capability Maturity Model Integration program (CMMI program)

, 318

Center for Creative Leadership (CCL)

, 117

Change management

, 87, 100

Channel conflict

, 46

offline

, 46–48

online

, 46–48

Chief data officer (CDO)

, 322

Chief information officer (CIO)

, 322

Chief Information Security Officer (CISO)

, 289, 322

Chief risk officer (CRO)

, 322

Clorox

, 179

Cloud computing (CC)

, 4–5, 44, 114–115, 189–190, 206, 214, 245–246

Cloud-based applications

, 315

Coercion method

, 180–181

Collaboration

, 180

Commercial cooperation

, 26

Communication deficiencies

, 69

Competition

, 176–177

Competitive conflict methods

, 231–232

Compromising

, 181

Computer aided drawing (CAD)

, 315

Computer aided facilities management (CAFM)

, 315

Computer aided manufacturing (CAM)

, 315

Confidentiality

, 294

Conflict(s)

, 64

in artificial intelligence context

, 50–51

business infrastructure

, 156–157

culture

, 231

description

, 67–68

in digital organizations

, 227–230

in digital transformation

, 116–120

in digitalization of procurement

, 97–101

in influencer marketing context

, 48–50

of interests

, 173–174

management in digital organizations

, 230–232

sources

, 69–71

strategies

, 177–182

Conflicting businesses

conflict strategies and principles of conflict for businesses in postpandemic period

, 177–182

network of business in digital world

, 170–171

sources of conflict for digital businesses

, 171–177

Consensus

, 296

Consortium blockchain

, 12

Control Objectives for Information and Related Technology (COBIT)

, 318

Cooperative conflict culture

, 231

Covert marketing

, 55

COVID-19

, 27–28, 33

collar change of employees during

, 135–136

lockdowns

, 56

pandemic

, 45–47, 74, 78, 109, 188, 268

Critical infrastructure (CI)

, 288

Cross-site scripting attack (XSS attack)

, 304–305

Customer capital

, 282–283

Cyber business management

, 281–282

blockchain technology in business cybersecurity

, 296–297

information security

, 284–286

knowledge management capabilities

, 283–284

managing and planning

, 286–287

tacit knowledge management

, 282–283

Cyber critical infrastructure

, 293–296

Cyber networks

, 171

Cyber risk management

, 290

Cyber systems

, 171, 293–294

Cyber-attacks

, 129–130

Cyber-collar employees

, 131

Cyber-defense technologies

, 317–318

Cyber-physical systems (CPSs)

, 5, 206, 282

protection

, 293–296

Cyberattack

, 304, 306, 311, 314

Cyberattackers

, 305

Cyberinfrastructure

, 282

Cybersecurity (CS)

, 35–36, 114, 116, 281–282, 314, 322

in business infrastructure

, 154–155

risks management

, 287–293

Cyberspace

, 304–314

Cybersystems

, 295–296

Cyberwarfare

, 304–314

issues

, 129

Dark side of digitalization in terms of organizational behavior

, 226–227

Data Analytics

, 6

Data privacy conflicts

, 53–54

Data security in production and planning

, 9–11

with blockchain technology

, 14–15

detecting insider threats

, 11

identify data

, 9

restricting access to sensitive information

, 10–11

risk assessment for third party software

, 11

Data transparency

, 13–14

Databases

, 315

Decisions, participating in

, 70

Demassization

, 110–111

Denial-of-service (DoS)

, 304–305

Digital age technologies

, 259–260

Digital assets

, 192–193

Digital bank accounts

, 315

Digital business

conflicts among sectors

, 194–200

sources of conflict for

, 171–177

Digital business strategy (DBS)

, 267

benefits

, 271–272

definition and scope of

, 265–268

dimensions

, 268–269

features

, 270–271

Digital communication

, 128

Digital conflicts. See also Channel conflict

, 128, 224–225

in business infrastructure

, 157–159

in HRM

, 128–130

in logistics

, 34–36

Digital divide

, 195

Digital economic approach

, 248–249

Digital economy

, 189, 192

Digital ecosystems

, 75

Digital era

, 244

Digital gap

, 44

Digital health

, 75

Digital industries

, 192

Digital innovations

, 108–109, 264

Digital marketing

, 43, 51–52

environmental conflicts and

, 51–52

ethical conflicts and

, 52–56

Digital maturity

, 111–112, 114

Digital natives

, 197

Digital organizational culture

, 264

Digital organizations

conflict management in

, 230–232

conflicts in

, 227–230

Digital platforms

, 75

Digital products

, 194

Digital revolution

, 44

Digital services

, 194

Digital supply chain

, 28–32

effect of industry 4.0 on supply chain

, 29–32

Digital sustainability

, 242

in businesses

, 243–244, 248

by countries

, 251–252

and E-commerce

, 248–250

positive impacts of digital sustainability on businesses

, 250–251

in sectors

, 252–254

Digital Sustainability Index

, 252

Digital technologies

, 108–109, 189, 191, 196–197, 212, 216, 223–226, 263–264

Digital tools

, 245–246

Digital tourism

, 74–75

Digital transformation

, 27–29, 108–109, 153, 168–169, 212, 216, 261, 264

adaptation of enterprises to

, 76–78

benefits

, 206

changing consumer behavior

, 78

conflicts in

, 116–120

effects of pandemic on

, 75–78

in human resources management

, 132–133

scope

, 111–120

Digital Transformation Initiative (DTI)

, 187–188

Digital usage

, 192–193

Digital workers

, 192–193

Digitality

, 109–110

Digitalization

, 64, 108–109, 119–120, 151, 153, 167–168, 171, 187–189, 245–246, 261, 264

advantages of

, 190–191

of business processes

, 153–154

conflict arising from digitalization of business processes

, 196–200

conflict arising from digitalization of value-chain activities

, 196–197

conflicts in digitalization of procurement

, 97–101

conflicts stemming from digitalization gap

, 43–46

dark side of digitalization in terms of organizational behavior

, 226–227

effect of digitalization on sectors

, 192–194

importance

, 224

industry 4.0

, 3–4

industry 4.0, information technology, and human resources information systems on effect of

, 130–132

information technologies in production and planning management

, 7–8

organizational benefits and importance

, 225–226

of production and planning

, 3–8

Digitization

, 2, 114, 206

of HR processes

, 133

Direct harm

, 315–316

Distributed-denial-of-service attack (DDoS attack)

, 304–305

Distributive negotiations

, 181–182

Dominant conflict culture

, 231

Dynamic capabilities view

, 211

E-advertise

, 194

E-commerce

, 248–250

E-content

, 194

E-entertain

, 194

E-mails

, 315

marketing

, 51–52

E-procurement

, 97, 100–101

E-retail

, 194

E-transaction

, 194

Economic liberalization policies

, 26

Economic system

, 171

Ecosystems

, 260

Electronic bill of lading (EBL)

, 34

Electronic Commerce

, 242

Electronic Data Interchange (EDI)

, 7, 32

Electronic document management system (EDMS)

, 315

Electronic fund transfer (EFT)

, 249–250

Electronic health records (EHR)

, 114

Electronic monitoring

, 153, 224–225

Endpoint Detection and Response (EDR)

, 317–318

Engineering systems

, 293

Enterprise asset management (EAM)

, 315

Enterprise resource planning (ERP)

, 7, 315

Environmental conflicts

, 51–52

Ethical conflicts

, 52–56

Excessive competition

, 176–177

Expedia

, 174

Facility administration and maintenance information system (FAMIS)

, 315

Fifth Industrial Revolution. See Industry 5.0

Finality

, 296

Financial services sector

, 194

FinTech

, 194

Food marketing

, 55–56

Ford

, 174

General Data Protection Regulation (GDPR)

, 318

Glad Press’ Seal

, 179

Global digitalization initiatives

, 86–87

Globalization

, 259–260

of supply chain connections

, 26

Green marketing

, 51

Hacktivism

, 312–313

Harm

, 315–316

Healthcare

, 193–194

Henn-na Hotel

, 176

High-intensity conflict

, 231–232

Human capital

, 282–283

Human resources (HR)

, 128, 229

conflict management issues

, 133–135

industry 4.0, information technology, and human resources information systems on effect of

, 130–132

information systems on digitalization and human resources

, 130–132

Human resources management (HRM)

, 128

digital conflicts in

, 128–130

digital transformation in

, 132–133

potential problems, future foresight, and strategic principles after pandemic

, 136–138

Hurricane Irma

, 26–27

Immutability

, 296

Indifference

, 66

Indirect harm

, 315–316

Industrial control systems (ICSs)

, 293

Industrial organization (position) approach

, 210

Industry 4.0

, 2–4, 26–27

applications

, 27–28

on digitalization and human resources

, 130–132

impact in production and planning

, 8

impacts on procurement

, 86–87

effect of industry 4.0 on supply chain

, 29–32

integration of industry 4.0 to logistics services

, 32–34

technologies in production and planning management

, 4–7

Industry 5.0 impacts on procurement

, 86–87

Influencer marketing context, conflicts in

, 48–50

Information

, 244–245

workers

, 74

Information and communications technology (ICT)

, 192–193

Information security (IS)

, 114–115, 281–282, 284, 286

Information Systems Audit and Control Association (ISACA)

, 318

Information technology (IT)

, 91, 260–261, 281–282

on digitalization and human resources

, 130–132

in production and planning management

, 7–8

strategy

, 266–267

Infrastructure as a Service (IaaS)

, 214

Innovation

, 246

Inseparability

, 66

Insider threats

, 11

Institution-based view

, 212

Integrative negotiations

, 181–182

Integrity

, 115, 294

Intellectual capital

, 282–283

Inter-business conflicts

, 170, 182

Interbrand

, 169

Interest, differences in

, 70–71

International Business Machines (IBM)

, 34

International Organization for Standardization (ISO)

, 318

Internationalization

, 175

Internet

, 7, 242

Internet of Things (IoT)

, 4, 44, 95, 108, 189–190, 206, 213–214, 245–246

Interplay

, 110–111

Intrusion Detection and Protection Systems (IDS/IPS)

, 317–318

Job

attitudes of employees

, 226

autonomy

, 227–228

Key performance indicators (KPIs)

, 87

Knowledge economic approach

, 248–249

Knowledge management capabilities

, 281–284

Knowledge sharing

, 284

Knowledge-based view

, 211

Lean purchasing

, 87

Legal systems

, 171

Liberalization of commercial activities

, 26

Logistics

, 26

blockchain applications in logistics services

, 33–34

digital conflicts in

, 34–36

integration of industry 4.0 to logistics services

, 32–34

logistics 4.0

, 32–33

Lose-lose approach

, 179–180

Low-intensity conflicts

, 231–232

Man-in-the-middle attack (MitM attack)

, 304–305

Managed Detection and Response (MDR)

, 317–318

Managerial ability

, 269–270

Market penetration

, 174–175

Marketing

, 51

Matrix construction

, 70

McKinsey Global Institute (MGI)

, 191–192

Mediterranean Shipping Company (MSC)

, 34

Metaverse project

, 168

Middle-level businesses

, 242

Mobility

, 189–190

Moonlight Maze

, 313–314

Nanotechnology (NT)

, 206

Network of business in digital world

, 170–171

New communication technologies

, 109–111

New enterprises

, 242

Next Generation Wireless Networks

, 245–246

Nike

, 47–48

Nike ID

, 47–48

Nokia

, 169

Offline channel conflicts

, 46–48

Omnichannel marketing

, 46–47

Online advertising targeting children and adolescents

, 55–56

Online channel conflicts

, 46–48

Online shopping

, 52

Online teleconferences

, 315

Openness

, 247–248

Operational capability

, 270

Organizational behavior, dark side of digitalization in terms of

, 226–227

Organizational culture

, 231

Passive-aggressive conflict culture

, 231

PayPal

, 173

Permission-less blockchain

, 12

Permissioned blockchain

, 12

Physical function

, 293–294

Planning Software

, 8

Platform as a Service (PaaS)

, 214

Power conflict

, 227–228

Predictivity

, 101

Privacy

, 115

Problem-solving

, 181

Process conflicts

, 227

Procter & Gamble (P&G)

, 26–27, 179

Procure to pay (P2P)

, 96

Procurement

benefit perspectives of digital transformation in

, 95–97

conflicts in digitalization of

, 97–101

evolution of digital technologies in

, 91–95

expected impacts of industry 4.0 and industry 5.0 on

, 86–87

process and digital transformation

, 87–97

supply chain management 5.0 and future directions

, 90–91

Procurement supply chain management (PSM)

, 86–87, 100

“Procurement Supply Chain Managers 5.0”

, 91

Production and planning

, 2

blockchain technologies

, 11–12

data security in

, 9–11

digitalization

, 3–8

impact of industry 4. 0 in

, 8

nudge vs. sludge

, 2–3, 15–16

Provenance

, 296

Psychological “maturity”

, 111

Public Key Infrastructure (PKI)

, 317

Purchase order (PO)

, 96

Purpose, differences in

, 70–71

Radio frequency identification (RFID)

, 6–8

Relational view

, 211

Relationship conflicts

, 227

Remote work(ing)

, 45, 135

Research and development (R&D)

, 315

Resource-based view

, 210–211

Resources, scarcity of

, 71

Resources-based approach

, 210–211

views complementing

, 211–212

Return on investment (ROI)

, 49–50, 96–97

Risk

assessment and valuation

, 292

control

, 292

culture and governance

, 292–293

identification

, 291–292

response

, 292

Robotics

, 206

Robotics process automation (RPA)

, 94

Role-Based Access Control (RBAC)

, 317–318

Safeguards

, 290

SCM/SCP package program

, 8

Sectoral digital business conflicts

advantages of digitalization

, 190–191

conflict arising from digitalization of business processes

, 196–200

conflict arising from digitalization of value-chain activities

, 196–197

conflict arising from security of business activities

, 200

conflict based on consumer expectations

, 198–199

conflict from increased competition

, 197–198

conflicts arising from macro-level factors

, 195–196

effect of digitalization on sectors

, 192–194

sources

, 194–200

Sectoral systems

, 171

Secure Operating Environment (SOE)

, 317–318

Security

, 4–5

Security education, training, and awareness program (SETA program)

, 320

Service(s)

, 64

classification

, 67

description

, 64–65

effects of pandemic process on service sector

, 71–73

features

, 65–66

literature on conflict in

, 73–75

sector

, 193

Silos

, 289

Simulation

, 6

Small and medium-sized enterprises (SMEs)

, 44

Small-scale businesses

, 242

Smart factories

, 5

Smoothing

, 181

Social media

, 178, 189–190

users

, 48

Software as a Service (SaaS)

, 214

Sources of conflict for digital businesses

, 171–177

Speed of information sharing

, 247

Strategic cybersecurity management

, 319–322

Strategic management

, 207–212

approach

, 206, 209

digital technologies and digital transformation

, 212–216

effects and conflicts of digital technologies on

, 214–216

Strategic procurement

, 88, 90

Strategic superiority

, 171–173

Strategy content research

, 209

Strategy process research

, 209

Structural capital

, 282–283

Structure–Conduct–Performance paradigm (SCP paradigm)

, 210

Sub-ecosystems

, 260

Supervisory Control, and Data Acquisition system (SCADA system)

, 295–296

Supply chain

, 26

effect of industry 4.0 on

, 29–32

Surveillance

, 153, 224–225

Sustainability. See also Digital sustainability

, 176, 244

in business

, 265

Sustainable Development Goal 3 (SDG 3)

, 75

Sustainable digital business strategies

, 265–270

benefits of digital business strategies

, 271–272

digitalization and digital transformation

, 261–264

features of digital business strategy

, 270–271

SWOT analysis

, 207–208

System and Organization Controls (SOC)

, 318

System Integration

, 6

Tacit information

, 282–283

Tacit knowledge management

, 281–283

Task conflicts

, 227

Team conflict

, 228–229

Teamwork

, 70

Technological conflict

, 114–116

Technology

, 108

new communication technologies

, 109–111

Tesla

, 264

Third party software, risk assessment for

, 11

Three-dimensional printers (3D printers)

, 4–6

3D printing technology. See Additive manufacturing

Time

, 248

Toys“R”Us

, 169–170

TradeLens platform

, 34

Transparency

, 247

TripAdvisor

, 174

Uber

, 174

Uncertainties

, 69

Unfair competition

, 176–177

User-generated content (UGC)

, 48

Value, differences in

, 70–71

Variability

, 66

Venture capital

, 246

Virtual advertisements

, 179

Virtual Desktop Infrastructure system (VDI system)

, 78

Virtual market

, 178–179

Virtual reality (VR)

, 44, 189–190, 206

Virtual solutions

, 78

Virtualization

, 178, 246

Visibility

, 247

Web 2.0

, 48

Web technologies

, 242

Win-lose approach

, 179

Win-win approach

, 179

Work–family conflict

, 74

Working from home during pandemic

, 71

World Economic Forum (WEF)

, 187–188

World Wide Web (WWW)

, 32

Zero Trust

, 290