Patients’ perceptions of quality in a Northern Ireland hospital trust: a focus group study
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 February 1997
Abstract
Explores the value of focus group methodology in a patient satisfaction initiative intended to identify quality improvement targets in a large general hospital. Analyses the transcripts from ten focus groups selected from hospital discharge lists, using simple cut‐and‐paste techniques. Finds that the focus group methodology was successful in amplifying feedback previously gleaned from surveys. Highlights patients’ tolerance of shortcomings and their appreciation of staff providing high quality care while under pressure. Concludes that patients regard the National Health Service as deteriorating generally.
Keywords
Citation
Evason, E. and Whittington, D. (1997), "Patients’ perceptions of quality in a Northern Ireland hospital trust: a focus group study", International Journal of Health Care Quality Assurance, Vol. 10 No. 1, pp. 7-19. https://doi.org/10.1108/09526869710159589
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited