Identifying the Benefits of TQM Projects
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 April 1992
Abstract
Takes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the organization, the customer, the employee and benefits in overcoming difficulties.
Keywords
Citation
James, E. (1992), "Identifying the Benefits of TQM Projects", International Journal of Health Care Quality Assurance, Vol. 5 No. 4. https://doi.org/10.1108/09526869210016889
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited