Retail operations strategies: Empirical evidence of role, competitive contribution and life cycle
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 July 2005
Abstract
Purpose
The purpose of this study is to examine the role and contribution of an operations strategy for the retailer.
Design/methodology/approach
The methodology is mainly qualitative empirical research.
Findings
Analyses of the data collected reveals that the respondent organisations had a number of strategic aspirations and these objectives could be isolated, described and classified. It became apparent that the development and deployment of an operations strategy was closely related to these longer‐term business aims. The research was able to establish clear correlations between the application of these strategies and the achievement of both strategic and tactical objectives over a period of time.
Originality/value
The work demonstrates support for the contention that the use of an operations strategy is important to fuel the success of these organisations. It also questions the lack of emphasis given to this aspect in the strategic literature and most conceptual models of strategy.
Keywords
Citation
Lowson, R.H. (2005), "Retail operations strategies: Empirical evidence of role, competitive contribution and life cycle", International Journal of Operations & Production Management, Vol. 25 No. 7, pp. 642-680. https://doi.org/10.1108/01443570510605081
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited