Journal of Management Research and Analysis

Print ISSN: 2394-2762

Online ISSN: 2394-2770

CODEN : JMRABX

Journal of Management Research and Analysis (JMRA) open access, peer-reviewed quarterly journal publishing since 2014 and is published under auspices of the Innovative Education and Scientific Research Foundation (IESRF), aim to uplift researchers, scholars, academicians, and professionals in all academic and scientific disciplines. IESRF is dedicated to the transfer of technology and research by publishing scientific journals, research content, providing professional’s membership, and conducting conferences, seminars, and award programs. With more...

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Original Article


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201-206


Authors Details

Sunita Kumar, R. K. Tailor*


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Waiting line theory with robotic process automation (RPA) in shopping malls: A literature review


Original Article

Author Details : Sunita Kumar, R. K. Tailor*

Volume : 9, Issue : 4, Year : 2022

Article Page : 201-206

https://doi.org/10.18231/j.jmra.2022.040



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Abstract

The present era is a technological era. Every business organization is affected by the information technology which provides good pace to their users. In the present modern world, waiting line has been identified as a biggest problem in the shopping malls in India. Hence, to raise this problem I have selected the present title for my research.The waiting line in the shopping malls are the biggest problems in present era. Majority of customers are depressed in their long queues. Hence, they may feel harassed by the shopping malls and try not to join again. It may be a major cause of dissatisfaction of their buying as well as their wastage of time. The waiting period reduces tremendously by using Robotic Process Automation.


Keywords: Robotic Process Automation, Waiting Line, Shopping Malls


How to cite : Kumar S, Tailor R K, Waiting line theory with robotic process automation (RPA) in shopping malls: A literature review. J Manag Res Anal 2022;9(4):201-206

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