In her penultimate article, Claire Westwood outlines approaches that can be used to resolve conflict in the workplace
People can be identified in various ways, such as lazy, argumentative or stubborn, all describing behaviours that can lead to difficulties in the workplace. It is important to recognise that, to improve situations, what needs to be tackled is not the person, but his or her attitude.
Nursing Management. 17, 6, 20-21. doi: 10.7748/nm2010.10.17.6.20.c8004
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