Coping with liberalization and privatization of the electricity industry, Taipower is facing an unprecedented challenge. In order to continuously improve performance and strengthen competitiveness, it is essential to provide effective training to ensure employees' capabilities meet organization operation requirements. Therefore, training needs assessment plays an important role at Taipower. This study used the interview method to assess training needs from three types of analyses: including person analysis, task analysis, and organization analysis. The current study investigated training needs for improving service quality in Taipower based upon SERVQUAL, including 1. Tangibles 2. Reliability 3. Responsiveness 3.1 Assurance 4. Empathy. Study results indicated that ”reliability”, ”responsiveness” and ”empathy” are the most important factors contributing to customer service quality. It is suggested that Taipower needs to put more emphasis on those areas while designing training programs for employees.