Issue tracking is an important process in enterprise applications. It usually causes loss of money and reputations when issue occurs. If issue can be better controlled, solved, and tracked, the loss will be reduced. Nowadays, there is high job-change rate in high-tech industry because of competitions and human resource needs between corporations. Once the employee was off the job, the knowledge and experience won’t be preserved. It is therefore an important consideration to store, organize, and reuse knowledge of former employees. This research integrates the bug tracking system, wiki system, and mobile devices into a issue tracking system. This system is not only tracking and controlling issues efficiently but also easy to organize experiences into knowledge. This system will provide good reference data when the issues are resolved. On the other hand, the knowledge will still be preserved when the employee leaves the job because of the experience has been stored properly. This research also modified the SPC (Statistical Process Control) index to measure the issue solving capability. This index will help figure out the bottleneck of issue resolving process and reduce the cost.