經由深度訪談包含內容、平台技術及平台通路電子雜誌的產業鏈業者,並採用紮根理論來探討電子雜誌在Web2.0平台運作的商業服務模式。本研究定義出5個服務模式的概念、14個服務模式的分類,可以提供業者掌握產業先機的参考,並為台灣電子雜誌產業創造更好的競爭力。得到研究結果如下: 發揮群聚並整合產業資源價值:群聚效應、發揮綜效;產業已然成形、多媒體成趨勢;資料庫化、雲端服務;建構核心資源、擴大通路優勢;控制技術成本、掌握開發時效。透過價值網規劃產業未來發展:架構價值網、規劃競合層級;掌握Web2.0、結構差異化;分眾精準、呈現整合服務價值。創造以顧客為中心的差異化市場機會:確認精準效區、塑造體驗商機;善用互動分享平台、建立顧客關係;放眼華文市場、深耕在地服務。依載體所提供的通路特性架構市場策略:提昇技術資源、優化通路平台;定位服務特性、規劃差異化設計。構建電子雜誌產業鏈共生共利的收益模式:伙伴關係、共生共利;協調資源共享、建立分利機制。
Through depth interviews include content, platform technology and platform channel at electronic magazine industrial chain, and using grounded theory to investigate the operation of electronic magazines in the Web2.0 platform business service model. This study defines the five of service model concepts, the classification of the 14 of service models, then providing reference to help the vendors on Taiwan who can grasp the opportunities at the information industry and e-magazine industry to create a better competitive strength. The results obtained are as follows: Exerting cluster value and integrating industrial resources: clustering effect, synergy; forming industrial chain, multi-media trend; database warehouse, cloud services; constructing core resources and expanding internet channel advantage; control technology cost, control development schedule. Through value network to plan industry in the future: value network architecture, planning competing level; mastering Web2.0, structural differentiation; focusing precise, showing integrate service value. Creating customer-centric market differentiation opportunities: confirming precise effect zone, creating experience opportunities; using interactive platform for building customer relationships; widely viewing at Chinese market, deeply plowing localization services. Framework market strategy by the characteritics of channel via carrier: enhancing technical resources, optimizing channel platform; positioning service characteristics, differencing design planning. Constructing symbiosis of the coexistence and benefit of revenue model at electronic magazine industrial chain: partnerships, coexistence and benefit; coordinating resource sharing, establishing benefit mechanisms.