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  • 學位論文

網路意見領袖之量表建構與特質探究

The Development of Online Opinion Leader Scale and Leadership Characteristics Exploration

指導教授 : 蔡瑤昇

摘要


口碑已深深影響消費者的態度、認知及行為,並會引起消費者的購買。另外,在口碑傳播網絡中,有一群具備特殊技能、知識及能力的個體,他們對網絡中的其他成員產生影響力,並改變或強化他人的想法,我們藉由過去學者的研究,將這群人定義為意見領袖。 在美國電子商務市場研究公司comScore Networks(2007)所公佈的研究報告顯示,全球15歲以上使用網際網路的人口已達7.5億,超越總人口數的14%,顯示網際網路使用的普遍性。而網際網路的興盛,讓口碑傳播不再單純侷限於面對面的口頭對話,電子郵件、MSN、BBS、線上論壇、網站討論區等也成為非常重要的資訊交流管道,同時在這種新型態的口碑傳播模式下,也創造出一群更具影響力的「網路意見領袖」。 根據eMarketer(2007)的觀察報告顯示,美國利用網際網路發表商品口碑的意見領袖人口在不斷成長中。雖然,目前關於這種傳播網路口碑的「網路意見領袖」之驗證研究並不多,但在實務上,卻已有相當多的跡象顯示網際網路的普及,讓意見領袖的「質」與「量」產生改變。故本研究將藉由文獻的歸納,配合關鍵人物評鑑法及觀察法來發展網路意見領袖量表,並透過二階驗證性因素檢驗量表之效度及信度。最後,利用所建構之量表來調查網路意見領袖所擁有的特質,包括:傳統意見領袖特質、人口統計特質及心理特質。希望藉此能更具體描述出網路意見領袖的輪廓,並釐清意見領袖在網路環境中所擁有的特質。

並列摘要


The word of mouth has already influenced consumers' attitude, cognition, behavior, and will cause consumers' purchase deeply. Moreover, some individuals have special skill, knowledge and ability in the word of mouth dissemination network. They produce the influence power to other members in the network, and chang or strengthen other people's idea. We because of the past scholar's research, that defined this group of people as the opinion leader. According to the U.S.A e-commerce market survey Company comScore Networks(2007)research paper showed, the population of internet network users are already reach 750 million, has surmounted 14% of total numbers that age over 15 in the world, and demonstrates the universality that the internet network uses. The prosperity of the internet network, let the word of mouth behavior does not simply confine to the face-to-face conversation. E-mail, MSN, BBS, on-line forum, and discussion of website also become very important information interchange channel. Meanwhile in this kind of new state with word of mouth dissemination pattern, it also creates a crowd to have the influence, and they are “Online Opinion Leader.” According to eMarketer(2007)the observation showed that opinion leaders in U.S.A using Internet publication products word of mouth is unceasing grows. Although the verification about “Online Opinion Leader” of this kind of dissemination online word of mouth is actually few in research at present, but on the practice that already had a lot of signs shown the popularization internet network let the Online Opinion Leaders be produced change with “character” and “number.” Therefore this research will be with the summing up of literature induction, that cooperate with key informants method and observation to develop the online opinion leader scale, and penetrates two steps confirmatory factor analysis to examine the scale validity and reliability. Finally, making use of the constructed scale to investigate the online opinion leader character, including: traditional opinion leader character, demographic character and psychographic character. It hopes to be more concrete describe the online opinion leader's outline, and defines opinion leader has special characteristic that in the network environment.

參考文獻


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被引用紀錄


卓詠欽(2009)。美容資訊社群網站中成員滿意度、意見領袖特質對使用行為影響之研究〔碩士論文,國立臺灣師範大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0021-1610201315172208

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