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  • 學位論文

醫院採購人員與使用單位對採購作業滿意度與供應商評選認知的探討:以北部某醫學中心為例

Hospital purchasing staff and user to explore the awareness of the supplier selection –A Case Study of A Medical Center in Northern Taiwan

指導教授 : 鄭啟均

摘要


自1955年開辦健保之後,對醫院的給付方式由論量計酬制逐漸變為論病例計酬及論質計酬,在醫學中心的給付改採浮動點值給付,使醫院的營運越來越困難。二代健保即將上路,面對給付越來越少的情形下,只能在各方面開源節流。由於採購作業為小組決定而非個人,所以各成員對供應商評選知標認知不盡相同,本研究以北部某醫學中心之採購人員與使用單位為問卷寄發單位,了解採購人員與使用單位對目前採購作業服務品質的滿意度,並了解醫材使用者與採購人員對供應商評選指標的差異,找出影響決策的影響因素,做為日後醫療院所採購人員的參考。

並列摘要


Offered health insurance in 1955, the method of payment by the hospital Free – for-Service gradually becomes the case payment and On quality payment, payment changed to a floating point value benefits Medical Center, hospital operations increasingly difficult. The upcoming implementation of NHI face benefit more and less the case, only to cut expenditure in all aspects. Procurement operations team decided rather than individuals, so the members have a different perception of supplier selection indicators and the questionnaire study procurement staff to use the unit for a medical center despatch units for the procurement and use units of current procurement job satisfaction of service quality, and users and procurement of medical supplies and supplier selection indicators to identify the impact of factors influence decisions, as a reference of the future the medical institutes procurement personnel.

參考文獻


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