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  • 學位論文

反向師徒制對師父之知識分享、創新行為之影響—以科技接受行為作為調節

The Impact of the Reverse Mentoring on Knowledge Sharing and Innovative : the Moderating Effect of Technology Acceptance Behaviors

指導教授 : 蕭婉鎔

摘要


根據國內外的反向師徒的研究中,在大多數針對教育界做探討,鮮少將其運用於工商界;當反向師徒制運用在工商界後,對企業中的資深員工或是較為年長之員工,於職場上可以會來什麼樣的好處與影響?本研究主要研究目的為探討反向師徒制對於師父的知識分享和創新行為的影響;以Homans在1958年提出的社會交換理論為主軸,探討反向師徒制帶來的代間學習模式,有助於組織之間的知識分享行為;由於反向師徒的源起來自於世代對資訊的落差,故本研究加入了科技接受行為作為調節變項。以網路問卷的方式收集樣本,共得218份。根據階層迴歸分析,結果發現(一)當企業中師父(資深員工)的反向師徒制程度越高,越會產生知識分享的行為。(二)當知識分享行為程度高時,也會連帶提升創新行為的程度。(三)此外,研究結果亦顯示出,透過科技接受行為作為調節,具備較高科技接受行為的師父,在較高的反向師徒制的程度下,對知識分享程度的調整幅度也略為較高。本研究並依此結論提出實證結果與管理意涵;實務方面,建議組織可以將反向師徒制融入教育訓練中,以提升資深、資淺員工之間交流,也提供資深員工新的學習機會,並且透過知識分享提升組織內的知識管理。

並列摘要


It is rarely discussed of reverse mentoring, no matter it’s in our country or abroad. Most of research were be aimed this issue at the education community. It is rarely be used in enterprise. And we want to know that when the reverse mentoring is applied in enterprise, what kind of benefits and influences can be brought to the senior employees or older employees in their workplace? The main purpose of this study is to explore the influence of reverse mentoring on Master's knowledge sharing and innovative behavior. We use “Social exchange theory” by Homans in 1958, as the main theory. To discuss the reverse mentoring could bring the benfit of intergenerational learning model in to organizations, and also bring knowledge-sharing behaviors. Because the development of reverse mentoring from the gap of information between generations. Therefore, we added technology acceptance modle as moderate variable. Samples of 218 were collected by online questionnaires. The result shows that (1) The higher the degree of reverse mentoring of the master (senior employees) in the enterprise, it will cause the positive effect on knowledge sharing. (2) The higher the degree of knowledge-sharing behavior, it will cause the positive effect on innovative behavior. (3) Also, the results of the study show that when masters with higher technology acceptance modle, it can moderate the degree of knowledge sharing to a higher positive effect through the higher reverse mentoring. Based on this conclusion, for practical, we suggest that organizations can add the reverse mentoring into employee training. To improve communication between old and new employees, and also provide new learning opportunities for senior employees. Also could improve the knowledge management within the organization through the knowledge sharing.

參考文獻


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參考文獻
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