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  • 學位論文

以計劃行為理論探討影響醫學生進行醫病溝通之要素

Exploring the Factors of Influence Medical students on Doctor-Patient Communication- A Perspective of the Theory of Planning Behavior

指導教授 : 秦兆瑋

摘要


研究背景與動機: 人民對醫療品質的要求與自身權益之維護日益提高,若醫療過程有不如意便容易導致醫療糾紛產生,迫使醫師重新思索醫病溝通的重要性。戴爾卡內基大師說過:「一個人的成功,15%取決於專業技能,85%取決於溝通能力」。根據蔡宗宏等人(民96)研究報告結果指出影響醫病間信任因素中醫病間的溝通影響力更勝於專業能力。雖然近年來,醫學教育朝向「以病人為中心」及「以學生為中心」來發展,然而,國內外鮮少研究在探討醫病溝通之議題,即便有,大多是以病患感受進行探討,極少從醫學生之觀點來進行研究,因此,本研究將從此缺口切入進行探討。 研究目的: 本研究將利用計劃行為理論來探討醫學生其行為態度、主觀規範、認知行為控制對進行醫病溝通的行為意圖之相關性,並進一步探究醫病溝通行為意圖對醫病溝通實際行為(採用客觀結構式臨床測驗之醫病溝通技巧一站分數)之影響關係,以便瞭解不同年級的醫學生在醫病溝通相關構面上之差異。 研究方法: 採橫斷面研究,針對南部某公立大學2011年醫學系在學四、六、七年級學生進行立意抽樣,以結構式問卷調查法進行資料收集;共回收176份有效問卷,回收率達83%。採用SPSS 18.0版與AMOS 18.0版統計軟體進行信效度分析及多變量變異數分析,進一步以結構模式驗證假設。 研究結果: (1)醫學生醫病關係及醫師醫療行為保障信念對其醫病溝通態度具有顯著正向影響。 (2)醫學生同儕、上級影響及專業倫理認知對其主觀規範具有顯著正向影響。 (3)醫學生醫病溝通態度、主觀規範及知覺行為控制對其醫病溝通行為意圖具有顯著正向影響。 (4)醫學生知覺行為控制對其醫病溝通行為具有顯著負向影響。 (5)醫學生醫病溝通行為意圖對其實際醫病溝通行為具有顯著正向影響。 (6)不同年級的醫學生在醫病溝通相關構面上是有部分差異的。 研究建議: 在學術研究方面,因考量衡量標準之限制,研究對象僅選取南部一所公立大學醫學系高年級學生,若未來客觀結構式臨床測驗納入國家考試,使得醫病溝通行為衡量標準一致,則建議可擴大後續做全國性的調查;此外,建議未來可進一步探討同理心、醫病互動模式、個人溝通特質、健康焦慮等可能影響醫學生醫病溝通之相關要素。在實務方面,本研究建議可利用臨床案例來探討溝通技巧、面臨的溝通困境及法律倫理問題,增加醫學生溝通技能及專業倫理認知,同時利用同儕影響增加主觀規範,以落實醫病溝通行為。

並列摘要


Background: As the standard of education and the level of general knowledge raise, the population has increasingly higher expectations of medical care and an individual’s rights. If an unexpected matter occurs during a medical procedure, it can easily turn into a medical malpractice dispute. Therefore, doctors have to think deeply about the importance of physician-patient relationship. Dale Camegie said about success ‘only 15 percent of people`s success could be attributed to skills and 85 percent of one`s success would be determined by what they call “ability to deal with people and attitude”.’ Furthermore, according to Cai Zonghong et al, the result of this shows that a physician-patient relationship is affected more by communication ability than professional ability. In recent years, the medical education has developed patient-centered and student- centered approaches. The research in the world has mostly started with the feelings of the patients rather than the feelings of the medical students. Therefore, this research emphasizes on the perspective of medical students. Goals: This research is based on the ‘Theory of Planned Behavior” to explored the correlation of behaviors, subjective standard, perceived behavioral control of the medical students to the intention of physician-patient communication of medical students. Therefore, it explored the correlation between the intention of physician-patient communication and the execution of this communication. Furthermore, it explored the different outcome for different grade medical students to physician-patient communication. Method: The present study was constructed using a cross-sectional questionnaire. Participants were recruited from fourth, sixth, and seventh grade medical students in a public university in the south of Taiwan. The data was collected by a structured questionnaire and purposive sampling which was aimed at medical college students who were doing Objective Structured Clinical Examination (OSCE). The effective questionnaires returned were 176, which was equal to 83% of the total questionnaires. The effective samples were analyzed by SPSS 18.0 version and AMOS 18.0 software, and further examined the hypothesis through structure. Results: The results of the study showed: (1) there is a positive correlation between the physician-patient relationship and medical practice behavior safeguard and the physician-patient communication attitude. (2) There is also a positive correlation between Peer influence, higher authority influence and specialized ethics cognition to subjective standard. (3) A positive correlation was also found between the attitude of physician-patient communication, subjective standard and cognition behavior control and subjective standard. (4) There is an obvious negative correlation between cognition behavior control and physician-patient communication behavior. (5) A positive correlation between the intention of physician-patient communication and physician-patient communication behavior is also found. (6) There is a different outcome for different grade medical students to physician-patient communication. Suggestions: The participants were only recruited from fourth、sixth、seventh grade medical students of a public university in the south of Taiwan due to the limitation of practical situations. In the future, we recommend to include participants from private universities and lower grade medical students. If the OSCE becomes a nation examination, the research may expend to the nationwide investigation and standardization. In addition, further exploring the factors of influence medical students have on physician-patient communication ,such as sympathetic、physician-patient interaction models、personal communication characteristics 、health anxiety etc . In medical practice, we recommend further exploration in the field of communication skills、communication problems, ethics and law by clinical cases to increase the ability of communication skills and professional ethics perceived for medical students. Also, increasing subjective standards and implementing the principles of physician-patient communications through peer influence.

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