Under emphasizing the industry environment of the service, the appearance of the call center, have set up a bridge for the enterprise and customer. The call center not only brings the customer much convenience, but also become enterprises keep in touch with the customer , and find out about the best channel of customer's demand. The professional call center have to train customer service representatives(CSR) by the special training method , these customer service representatives not only have served passion, but also need to understand the related products and the service information of the company that it makes a contract.In the different service time, need to provide a perfect service with a different customer, devoted to serving quality of consistent,and then promote employee performance and organizational performance. The research for the call center of the 14 banks of financial Holding Company, explored the influence of customer service representatives to take training and different training method on employee performance and organizational performance.The research adopt the questionnaire method collection data, and analysis with the SPSS statistics, statistics analytical method included: t-test, one-way anova, correlation analysis and multiple regression analysis. The research find that training implement need to integrality, and training method have the significant effects on employee performance and organizational performance by role playing, simulation method and case study.Finally,this studty offer suggestions to enterprises on the choices of education and training menthod in the future.