推動「老屋欣力」理念慢慢地成一種空間改造的樣貌,向其他城市伸展。現今,老屋是台南近年觀光旅遊的一大賣點,老屋的利用、改造、創新,是可被期待的營造出不一樣的城市風貌。本研究目的為:1.探討老屋欣力餐廳的消費價值、滿意度及忠誠度,並分析不同的消費者屬性在各變數的感受是否有顯著差異;2.探究老屋欣力消費行為模式,並驗證消費價值、滿意度及忠誠度變數間之關係。本研究採結構式問卷進行調查,以16家老屋欣力餐廳消費的消費者進行立意取樣,各家有效份數須達20份,有效問卷為320份,而依研究設計採取的分析方法,有敘述性、描述性、因素分析、獨立樣本T檢定、單因子變異數及結構模式。 研究結果發現,消費者在消費價值之「嘗新價值、社會價值及情境價值」構面認同度較高;滿意度以「空間規劃與服務人員」構面較為滿意;消費者在忠誠度構面認同度高。另外,不同屬性的消費者在消費價值之部份因素構面,達統計上顯著差異有:年齡、教育、婚姻、職業、個人月收入、消費次數、上網搜尋習慣、瀏覽官方網站、得知由老屋改造、決定者、停留時間、同行者、實際花費、居住地及願付價格;不同屬性的消費者在滿意度之部份因素構面,達統計上顯著差異有:性別、年齡、教育、個人月收入、消費次數、瀏覽官方網站、得知由老屋改造、決定者、停留時間、同行者、實際花費、居住地、願付價格及收到老屋相關資訊;不同屬性的消費者在忠誠度構面,達統計上顯著差異有:個人月收入、上網搜尋習慣、瀏覽官方網站、停留時間、實際花費、居住地及願付價格。 在老屋餐廳消費行為模式分析方面,模式契合度皆達理想適配值;在變數之間的關係假設檢定結果顯示,消費價值對滿意度有正向影響效果,消費價值與滿意度對忠誠度有直接的影響效果,而滿意度的影響效果較消費價值更顯著。
The idea of promoting “Old house, new life” has been exploited more and more in the domain of space transformation and this concept has been accepted in other cities as well. The old house has been attracting lots of tourists to visit Tainan. By means of the exploitation, rebuilding and innovation, we can expect the city to have a different view. The purpose of this study was to explore "old house, new life” restaurants’ consumption value, satisfaction and loyalty, and to analyze different consumers’ attributes whether there are significant differences among variables. Furthermore, the research is dedicated to investigate the consumers’ behavioral patterns of the "old house, new life” and verify the relationship among consumer value, satisfaction and loyalty variables. This study used a structured questionnaire survey to investigate 16 "old house, new life” restaurants’ spending consumers purposive sampling, each share will be valid if there are 20 effective questionnaires in each restaurant and the sum of effective questionnaires is 320. The methods used to analyze the data are as the followings: narrative, descriptive, factor analysis, independent sample T-test, ANOVA and structural mode. The results showed that consumers had higher degree of recognition in the consumption value of "epistemic value, social value and conditional value” dimensions. Consumers were more satisfied with "spatial planning and staff " dimensions. Besides, consumers had higher degree of recognition in loyalty dimensions. In addition, the characteristics which would affect consumer value are as the followings: age, education, marital status, occupation, monthly income, consumption frequency, Internet search habits, visit the official website, old house renovation, decision-makers, residence time, peers, the actual cost, place of residence and willingness to pay. Furthermore, the characteristics which would affect satisfaction are as the followings: gender, age, education, different properties consumers, personal monthly income, consumption frequency, visit the official website, old house renovation, the decision-maker, residence time, peers, the actual cost, place of residence, willingness to pay and receive information about the old house. Finally, the characteristics which would affect loyalty are as the followings: personal monthly income, internet search habits, visit the official website, duration, actual cost, place of residence and willingness to pay. In the old house restaurants’ consumer behavior modeling, pattern fit all of the ideal adaptation value. Moreover, the results of relationship among variables hypothesis showed that consumer value had a positive effect on satisfaction. Consumer value and satisfaction had a direct impact on loyalty, and satisfaction was more effective than consumption value.