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當簡訊遇上前導:品牌熟悉度、互動性、個人化、誘因之好奇效果

When Mobile SMS Meets Teaser: The Curious Effects of Brand Familiarity, Interactivity, Personalization, and Incentives

摘要


手機簡訊廣告已成為繼報紙、廣播、電視、網路以外的第五媒體,廠商紛紛利用此一最新途徑,進行低成本且快速的行銷溝通。本研究嘗試將文字簡訊做為前導廣告的傳播媒介,以消費者的好奇心為研究焦點,探討品牌熟悉度、廣告互動性、個人化程度、誘因等可能好奇線索,如何影響消費者的資訊缺口及好奇反應。實驗結果發現:(1)品牌熟悉度、互動性可增加消費者「已知道」資訊量、縮小資訊缺口;(2)個人化程度、誘因正向影響消費者「想知道」資訊量,惟只有個人化程度可明顯擴大資訊缺口;(3)消費者的資訊缺口與好奇反應間呈現倒U關係,中度缺口,相較於高度、低度缺口,可產生較強烈的好奇,另外,高度和高高度缺口,所產生的好奇反應相近。

關鍵字

簡訊廣告 前導廣告 好奇

並列摘要


Mobile advertising has become the fifth media following newspapers, radio, TV, and the Internet. It provides companies and ad agencies with a new channel for low-cost and quick marketing communication. This study delivers a teaser ad via mobile Short Message Service (SMS), also referred to as text messaging, to test whether mobile advertising is an effective channel for teaser advertising. The authors focus on the construct of consumer curiosity and conduct two experiments to investigate the effects of possible curiosity clues, including brand familiarity, ad interactivity, the degree of personalization, and incentives, on the curious responses of consumers. The experimental results reveal the following. (1) Brand familiarity and ad interactivity positively affect ”what people already know,” thus reducing the information gap. (2) The degree of personalization and incentives in ads have a positive impact on ”what people want to know”; however, only the former clearly expands the information gap. (3) The size of information gap and curiosity intensity have an inverted-U relationship. A medium-sized information gap could lead to greater curiosity than a big-sized or a small-sized gap. Moreover, big-sized and bigger-sized information gaps generate similar curious responses. The implication of these and other findings are discussed.

並列關鍵字

SMS advertising teaser advertising curiosity

參考文獻


陳年興、謝盛文,2006,「手機上行動廣告表現方式與個人短期記憶能力導向對廣告 溝通效果之影響」,電子商務研究,4 卷2 期:頁157-180。(Chen, Nian- Shing, & Hsieh, Sheng-Wen. 2006. The effect of advertising representation and short-term memory capability tendency on mobile advertisement. Electronic Commerce Studies, 4 (2): 157-180.)
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被引用紀錄


彭靖云(2014)。品牌寬度與新產品知覺新穎程度對前導廣告效果之影響—以3C產品為例〔碩士論文,國立臺灣大學〕。華藝線上圖書館。https://doi.org/10.6342/NTU.2014.00092
Ku, Y. C., Lee, Y. H., & Lin, C. Y. (2018). Use of Implicit User Feedback to Support Semantics- Based Personalized Document Recommendation. 臺大管理論叢, 28(3), 83-106. https://doi.org/10.6226/NTUMR.201812_28(3).0003

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