Airbnb catering to guests with disabilities – before, during and after COVID-19

Link to open access book chapter:

https://uq.pressbooks.pub/airbnb-978-1-74272-321-1/chapter/airbnb-catering-to-guests-with-disabilities-before-during-and-after-covid-19/

Chapter 9: People with disabilities face a wide range of challenges in their everyday lives, including when they go on vacation. Identifying suitable tourist accommodation is one of the aspects of travel planning which is of critical importance to ensure a safe and enjoyable stay. Yet, it is not easy for people with disabilities to determine whether short-term accommodation is suitable for them. Airbnb has been publicly criticised because it is not obliged to comply with the same minimum accessibility standards as licensed, commercial accommodation providers. Airbnb made a number of improvements just before COVID-19 further complicated the situation.