ISSN: 2222-6990
Open access
The aim of the study was to examine the effects of psychological empowerment (PE) on job satisfaction and job performance of the tourist guides. It was tried to determine whether psychological empowerment and its dimensions effect guides' satisfaction and performance level. In order to reach the aim, the questionnaire form was developed and applied to 381 tourist guides in Turkey. The study's results showed that psychological empowerment, job satisfaction and job performance were positively correlated and, empowerment affected both satisfaction and performance level of guides. It was determined that the meaning dimension of psychological empowerment was the most effective factor which increases job satisfaction whereas the impact dimension affected job performance of the guides positively.
N/A
N/A
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode