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2015, vol. 43, br. 4, str. 328-334
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Performanse upravljanja održavanjem tržnih centara - studija slučaja
Shopping centres maintenance management performance: A case study
aSonae Sierra, Portugal bCIDEM-ISEP, Polytechnic Institute of Porto, Portugal
e-adresa: mpl@isep.ipp.pt
Sažetak
Tržni centar je 'prodavnica otvorena za javnost', smeštena u zgradi, u kojoj se nalazi parking, nekoliko radionica, tehnička i služba upravljanja, i prodajni prostor. U sadašnjoj ekonomskoj klimi, održavanje složenih objekata, kakvi su tržni centri, obavlja se sa ograničenim finansijskim sredstvima i u osnovi se zasniva na stanju sistema. Jedan efektivni model održavanja zahteva da se vrši merenje performansi službe održavanja koja pokriva različite sisteme zgrade i njenih komponenata. Ovaj rad prikazuje metodologiju merenja performanse upravljanja održavanjem tržnog centra preko dva osnovna pokazatelja performanse: pokazatelj performanse objekta i pokazatelj efikasnosti održavanja. Rezultati primene navedene metodologije u sedam tržnih centara u Portugaliji pokazuju da je opšte stanje objekata dobro (za prvi indikator ukupno iznosi 86,45%), ali nešto niža vrednost za drugi indikator (< 0,37%) pokazuje da se za održavanje dodeljuju nedovoljni resursi i da to može da ugrozi stanje objekata u budućnosti.
Abstract
A Shopping Centre (SC) is a ''shop open to the public', installed in a building, which include parking, several shops, technical, management, and shopping arcade. In the current economic climate, the maintenance of complex buildings, like shopping centres, is performed under a tight budget context, and is essentially based on systems conditions. A maintenance model, to be effective, requires that maintenance service performance, covering the different building systems and components, is measured. This paper presents a methodology to measure the performance of SCs maintenance management through two major performance indicators: the Building Performance Indicator (BPI); and the Maintenance Efficiency Indicator (MEI). The results of its implementation to seven shopping centres, in Portugal, show that the general condition of the facilities is good (overall BPI= 86,45%) but the low MEI values (<0,37) indicates that insufficient resources are allocated to maintenance activities and this can compromise the future condition of the facilities.
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