Main Causes of Interpersonal Conflicts and How to Deal with Them
Jana Ozolina, Elīna Gaile-Sarkane
Proceedings of the 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023, pp. 248-252 (2023); https://doi.org/10.54808/WMSCI2023.01.248
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The 27th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2023
Virtual Conference September 12 - 15, 2023 Proceedings of WMSCI 2023 ISSN: 2771-0947 (Print) ISBN (Volume): 978-1-950492-73-2 (Print) |
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Abstract
Interactions with others do not always go as well as one would like, this also applies to workplaces. Strong emotions arise, which can even interfere with hearing what the opponent is saying. During the research, the main reasons why conflicts arise in the workplace are investigated. This study reveals that regardless of where interpersonal conflict occurs, its root causes are the same. The study proposes five basic steps for constructive conflict resolution.
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