Employee Motivation on Organizational Performance In Selected Information Technology Support Service Companies In Kampala, Uganda

The purpose of this study is to establish the impact of employee motivation on organizational performance in Information Technology Support Service Companies in Kampala, Uganda. It focused on a case of three selected information technology support service companies; Iwat Solutions, Mercury Group and Sky Hi Technology. The objectives of the study were; (1) To evaluate the relationship between employee motivation and organizational performance, (2) To assess the relationship between employee motivation and employee commitment and (3) To determine the major factors that increase employee motivation in Iwat Solutions, Mercury Group and Sky Hi Technology. This study employed descriptive research and cross-sectional design. Existing literature was used. Simple random sampling and purposive sampling were used to select respondents. Interviews were used as techniques of data collection, while questionnaire and interview guides were used as data collection instruments. The data collected is both quantitative and qualitative. The study population of 96 employees gave the sample size of 77 respondents based on slovin formula. The major findings of the study indicated that there is a positive relationship between motivation of employee and organizational performance (r = 0.290, P-value < 0.05), positive relationship between employee motivation and employee commitment (r = 0.372, P-value < 0.01), and a linear relationship (F = 3.520, Sig =.036^b) between employee motivation and employee commitment with organizational performance as in line with the bio-data. Employee motivation and employee commitment greatly explained organizational performance, employee motivation with a Beta = .229, followed by employee commitment with a Beta = .162 Major recommendations which should be adopted include; Managers should go for special in-service training in employee motivation and employees` involvement in policy formulation, further research should be carried out in other information technology support service Organizations in order to find out most of the factors affecting employee motivation and Organizational performance.