Performance Analysis of Malang City State Tap-Water Company (PDAM)

The needs for water in Malang city are distributed by state tap-water company (PDAM). This research was done in the project area of DMA 1E Bangkon including Tunggulwulung, Tasikmadu, and Mojolangu urban community. The data was collected through a questionnaire distributed to 85 respondents from 549 persons who are the customer of Malang City PDAM. Questionnaire result was analyzed using test validity, test reliability, and Importance Performance Analysis (IPA). Water quality study was carried out by comparing the result from the laboratory of Malang City PDAM and drainage techniques’ laboratory of soil and groundwater based on the water sample brought from the customer’s home.